^Customer Service Representative I - PRN

Indiana University Health System; Muncie (IN); On-site; USD 32,000 - 42,000; Part time

Job summary

IU Health Ball Memorial Hospital is seeking a team-oriented Customer Service Representative to serve as the information hub for the East Central Region, handling high-volume calls and routing to the right offices 24/7.

You will screen patient information, perform overhead paging, document emergent calls, handle after-hours service calls, dispatch security, and coordinate on-call schedules for emergencies.

Qualifications

• High School Diploma or GED required.
• Proficiency with computers and telephone inquiries.
• Customer service experience required.
• Knowledge of medical terminology preferred.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Call Center experience.
• Healthcare facility experience preferred.

Responsibilities

• Handle internal and external calls.
• Screen patient information.
• Paging, documenting and handling operational/facility needs and emergencies.
• Dispatch IU Health Police.
• Utilize and schedule internal and external providers.
• Provide directory services.

Skills

Customer service

Proficiency in computers

Telephone inquiries

Strong verbal communicator

Strong interpersonal skills

Call Center experience

Medical terminology knowledge

Education

High School Diploma/GED

Job description

Location:

Ball Memorial Hospital

2401 W. University Ave

Muncie, IN 47303

Schedule: ONSITE ONLY - PRN - As Needed - including Mornings, Afternoons, Evenings, Nights – Rotating Weekends and Holidays

Training is 5-7 weeks Monday-Friday on all 3 shifts

Key Responsibilities:

• Handling Internal and External Calls

• Screening Patient Information

• Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures

• Dispatching IU Health Police

• Utilizing & Scheduling Internal and External Providers

• Providing Directory Services

Qualifications

• High School Diploma/ GED Required
• Proficiency in computers & telephone inquiries required
• Customer service experience required
• Knowledge of medical terminology preferred
• Strong verbal communicator
• Strong interpersonal skills
• Call Center experience
• Medical Office/Healthcare Facility Experience Preferred

Organization Description

IU Health is a regional leader in providing the right healthcare when and where you need it most. Focusing on creating a healthy and inviting culture to patients and employees alike, with values centered around purpose, excellence, compassion, and teamwork.

Job Description

We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, employees, and providers to join our team at IU Health, Ball Memorial Hospital. As the Customer Service Representative for over 100+ offices, you will be the primary contact of all of IU Health in the East Central Region functioning as the information hub that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year. This position involves processing internal and external calls that involve screening for patient information, overhead and digital paging, documenting emergent calls, handling afterhours service calls, working as dispatch for security, and utilizing on-call schedules and providers for emergencies afterhours.

Requirements:

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.