Customer Service Representative I (CUSTO012905)

Centennial Bank; Jonesboro (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

Centennial Bank is looking for a Customer Service Representative (CSR) I in Jonesboro, Arkansas. The successful candidate will retain and establish deposit accounts by achieving branch goals, promoting and cross-selling various bank products and services.

This role requires high school education and effective communication skills. Candidates will deal with customer inquiries, resolve concerns, and provide assistance with loan processing. The position may require some evening work and travel.

Qualifications

• High school or GED, with specialized schooling or 12-18 months experience.
• Ability to communicate effectively with customers.
• Basic mathematical skills for calculations.

Responsibilities

• Open new accounts and promote bank products.
• Resolve customer concerns and build loyalty.
• Maintain professionalism and adhere to schedules.

Skills

Customer service

Sales ability

Communication skills

Critical thinking

Mathematics

Education

High school or GED

Tools

Spreadsheet

10-Key

Payroll Systems

Word Processing/Typing

Job description

General Description

Customer Service Representative (CSR) I is responsible for retaining existing relationships and establishing new deposit accounts by branch goals. This position is responsible for promoting and cross‑selling bank products and services.

Essential Duties and Responsibilities

• Opens new accounts including checking, savings, CDs, IRAs and other products offered by the bank.
• Complies with all applicable regulations, policies and procedures.
• Assesses customer needs and cross‑sells appropriate products and services.
• Functions as Teller, Sr. Teller or Teller Supervisor as needed.
• Supports attainment of branch goals.
• Refers new business to company subsidiaries, such as insurance, mortgage and brokerage.
• Resolves customer concerns and ensures effective and long‑term problem resolution.
• Develops and builds customer loyalty.
• Follows up on referrals made by other team members.
• Provides assistance with loan origination and processing as needed.
• Responds to customer inquiries relating to products, rates and services.
• Provides ancillary services such as notary services.
• Responsible for tracking and monitoring of all required documentation.
• Maintains a positive, friendly and professional attitude and appearance.
• Adheres to work schedules.
• May be required to work an alternative location within the region or market.
• Works in a constant state of alertness and in a safe manner.
• Completes required BSA/AML training and other compliance training as assigned.
• Performs any other related duties as required or assigned.

Qualifications

The successful candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and Experience

High school or GED, plus specialized schooling and/or on‑the‑job education in a specific skill area (e.g., data processing, clerical/administrative, equipment operation, etc.), plus 12 to 18 months of related experience and/or training, or an equivalent combination of education and experience.

Communication Skills

Ability to effectively communicate information and respond to questions in person‑to‑person and small group situations with customers, clients, the general public and other employees of the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume, and to apply concepts such as fractions, ratios and proportions to practical situations.

Critical Thinking Skills

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions; ability to deal with problems involving several known variables in routine situations.

Required Certificates, Licenses and Registrations

None.

Preferred Certificates, Licenses & Registrations

Some outside banking related courses preferred.

Software Skills

• Intermediate: Spreadsheet.
• Basic: 10‑Key, Payroll Systems, Word Processing/Typing.

Working Conditions

Somewhat disagreeable. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work at times in the evening or during night hours.

Environmental Conditions

The following work environment characteristics apply. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Activities

The following physical activities are required: semi‑repetitive, low physical. Semi‑repetitive type work that requires periods of concentration for varied time cycles as prescribed by the tasks. While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required include close vision.

Additional Information

• Demonstrated sales ability a plus.
• This position may be required to work an alternative location within the region or market.