Customer Service Representative I

NorthShore University HealthSystem; Warrenville (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Customer Service Representative I to enhance patient experiences through effective communication and problem resolution. In this full-time role, you will handle patient inquiries, assist with insurance claims, and ensure accurate documentation in a leading healthcare system. This organization values professional growth, offering various benefits including tuition reimbursement and a supportive work environment. Join a team committed to delivering quality care and making a positive impact in the community.

Benefits

Career Pathways for Growth

Medical, Dental, and Vision Options

Tuition Reimbursement

Free Parking

Wellness Program Savings

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Qualifications

• Minimum one year of physician office or billing experience required.
• Ability to communicate professionally with patients and insurance companies.

Responsibilities

• Answers patient calls and resolves billing issues.
• Documents call information in Epic and maintains confidentiality.
• Communicates with insurance companies regarding billing.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Tools

Epic

Job description

Hourly Pay Range:

$19.31 - $28.00 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Customer Service Representative I
• Location: Warrenville, IL
• Full Time
• Hours: Monday-Friday, standard business hours

What you will do:

• Answers patient telephone calls, emails/messages and resolves issues as appropriate (e.g., resubmits claims, updates insurance information, patient demographics and provides itemized billing information as requested. Forwards difficult and/or sensitive questions or complaints to the appropriate personnel/supervisor when necessary.
• Provides patients with information related to the processing of insurance claims, current balance and sets up payment arrangements per protocol.
• Communicates professionally with insurance companies, patients, primary care physicians, specialists and/or facilities regarding billing information.
• Documents all call information in Epic.
• Mails/faxes billing information to patient, insurance companies, attorneys' offices as requested.
• Sorts/distributes incoming faxes to appropriate staff.
• Maintains confidentiality of patient information in all situations.
• Performs other related duties as needed in order to support the achievement of department goals and objectives.

What you will need:

Education: High School Diploma or GED Required

Experience: Minimum one year of physician office or physician billing experience

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor