Customer Service Representative I

Sentara; Doral (FL); Remote; USD 30,000 - 50,000; Full time

Job summary

An innovative health organization is seeking a dedicated Customer Service Representative to join their remote team in Florida. This role is crucial for addressing customer inquiries about member eligibility, prescription benefits, and billing issues. You will be part of a supportive environment that values diversity and inclusion, ensuring that every customer receives top-notch service. With flexible hours and a focus on work-life balance, this position offers a comprehensive benefits package, including medical, dental, and tuition assistance. If you're passionate about helping others and want to grow your career in a meaningful way, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/403B with Employer Match

Tuition Assistance - $5,250/year

Pet Insurance

Legal Resources Plan

Reimbursement for adoption, fertility, and surrogacy

Emergency Backup Care

Qualifications

• Minimum 2 years of customer service experience required.
• Data entry experience preferred.

Responsibilities

• Handle customer inquiries related to member eligibility and benefits.
• Provide quality service to ensure customer satisfaction.

Skills

Customer Service

Data Entry

Bilingual (English and Spanish)

Education

High School Diploma

Job description

City/State

Doral, FL

Work Shift

Second (Evenings)

Overview:

AvMed, a division of Sentara Health Plans in the Florida market, is hiring a Customer Service Representative I. This is a remote position; candidates must reside in the Miami area, Florida.

Hours of operation: Monday - Friday, 11:30 am to 8:00 pm. Must be flexible to work on Saturdays with a weekend rotation.

Responsibilities include handling customer inquiries related to member eligibility, prescription benefits, claim issues, billing updates, payment plans, and scheduling. Providing quality service and education to ensure customer satisfaction.

Education:

• High School diploma.

Experience:

• Minimum 2 years of customer service experience.
• Data Entry experience preferred.
• Bilingual in English and Spanish is a plus.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Reimbursement for adoption, fertility, and surrogacy up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and access to CEUs and professional development
• Pet Insurance
• Legal Resources Plan

Employees may be eligible for an annual discretionary bonus based on system and individual performance.

Sentara Health is an equal opportunity employer and values diversity and inclusion within its workforce of nearly 30,000 members. Diversity, inclusion, and belonging are core principles to reflect the communities served.

This is a tobacco-free environment supporting our mission to "improve health every day."

Remote work eligibility: Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming.