Customer Service Representative I

Sentara Health Plans; Virginia Beach, Northern (VA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

Tuition Assistance

Job summary

Sentara Health Plans is seeking a full-time remote Customer Service Representative based in Virginia Beach, VA. The role handles member inquiries by phone, addresses eligibility, benefits, and billing questions, and supports scheduling.

You must have at least a high school diploma and two years of customer service experience, with data entry and scheduling experience preferred; Epic Beaker familiarity is a plus.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls to resolve member eligibility, benefits, and claims, and address billing issues.
• Assist with patient services such as updating billing information and scheduling.
• Provide research and resolution for telephone inquiries related to members and patients.

Skills

Customer service

Data entry

Scheduling

Education

High school diploma

Tools

Epic Beaker

Job description

City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status: Full-time, Day Shift

Position Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues.

Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education High school diploma or equivalent

Required Experience Two years of customer service experience required Previous data entry experience required Prior scheduling experience required Familiar with Epic beaker preferred Experience in a high-volume call center preferred .

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!