Customer Service Representative I

Remote Jobs; Harrisonburg (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reim

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and

Life Insurance

401k/403B with Employer Match

Tuition Assistance - $5,250/year and折

Student Debt Pay Down - $10,000

Pet Insurance

Legal Resources Plan

Annual discretionary bonus if eligible

Job summary

Sentara Health in Harrisonburg, VA is hiring for a full-time customer care specialist. The role requires a high school diploma and at least two years of customer service experience, with data entry and scheduling familiarity a plus.

The position is 1st shift (days) and paid hourly with possible incentives. Base pay ranges from $20.65 to $30.78 per hour, plus comprehensive benefits including health/dental/vision, retirement plans, paid time off, parental leave, and additional perks.

Qualifications

• Two years of customer service experience required.
• Data entry experience preferred.
• Scheduling experience preferred.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Skills

Customer service

Data entry

Scheduling

Call center

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

City/State Harrisonburg, VA

Work Shift First (Days)

Education

• High school diploma or equivalent Required

Experience

• Two years of customer service experience required


• Previous data entry experience preferred


• Prior scheduling experience preferred


• Familiar with Epic beaker preferred


• Experience in a high-volume call center preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans


• Adoption, Fertility and Surrogacy Reimbursement up to $10,000


• Paid Time Off and Sick Leave


• Paid Parental & Family Caregiver Leave


• Emergency Backup Care


• Long-Term, Short-Term Disability, and Critical Illness plans


• Life Insurance


• 401k/403B with Employer Match


• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education


• Student Debt Pay Down - $10,000


• Pet Insurance


• Legal Resources Plan


• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission \"to improve health every day,\" this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.