Customer Service Representative I

The County of Galveston; United States; On-site; USD 31,000 - 38,000; Full time

Job summary

The County of Galveston is seeking a front-line Clerk to serve citizens at a Tax Office branch. You will process motor vehicle transactions, issue plates and renewals, and collect taxes with accuracy and courtesy.

This role requires a high school diploma or GED, at least one year of office customer service, and ability to learn RTS Vehicle LMS. You must handle cash reliably and work in a fast-paced public environment.

Qualifications

• Requires a high school diploma or GED.
• At least one year of customer service experience in an office setting.
• Must communicate clearly and concisely.
• Must complete Fraud Training.
• Strong cash-handling skills with accurate math.
• Must complete modules through RTS Vehicle Learning Management System.
• Fast-paced environment with public interactions.

Responsibilities

• Collect funds and issue motor vehicle and tax documents.
• Process motor vehicle transactions including registrations and plates.
• Process timed/temporary permits per applicable codes and policies.
• Review disability placards and specialty plates in accordance with regulations.
• Collect current and delinquent ad valorem taxes in person and by mail.
• Update vehicle records and ensure regulatory compliance.
• Assist customers by mail, phone, and in person to determine proper data to process transactions.
• Ensure forms are up to date and well-stocked for customers.
• Be available for assignment to any Tax Office Branch as needed by supervisors.
• Own responsibility for transaction shortages and perform other duties as assigned.

Skills

Clear communication

Fraud training

Cash handling

Math accuracy

Education

High school diploma or GED

Tools

RTS Vehicle LMS

Job description

General Description

Responsible for providing efficient and professional services to the citizens of Galveston County at any Branch location. Process transactions accurately and proficiently as a point-of-sale operator for motor vehicles and property taxes. Performs moderately complex tasks, including inputting, validating, processing, and distributing a variety of documents and records. Gathers, organizes, documents, and oversees data, funds, and inventory while providing exemplary customer service to a demanding public.

Duties and Responsibilities

• Effectively and efficiently collect funds and distribute appropriate documents for specific services provided, including issuing motor vehicle license plates and registration renewals in conformance with the Texas Transportation Code, RTS Manual, and GCTO policy
• Process timed/temporary permits (30/72/144 hour) in conformance with the Texas Transportation Code, RTS Manual, and GCTO policy
• Review and process disability placards and specialty plates in conformance with the Texas Transportation Code, the RTS Manual, and the GCTO policy
• Collect current and delinquent ad valorem taxes in person and by mail in conformance with the Texas Tax Code, GCTO policies, and ACT procedures
• Gain proficiency and stay current with Texas Transportation Code, TxDMV Administrative Rules, Texas Property Tax Code, and GCTO policies and procedures
• Update vehicle records and ensure compliance with regulations while providing support to customers
• Assist customers by mail, telephone, and in person to determine proper data to process simple motor vehicle transactions (e.g., renewals, disabled placards, specialty plates) and tax payments
• Ensure that all forms are up to date and well-stocked for customers
• Required to provide own transportation for assignment to any Tax Office Branch as deemed necessary by the Branch Coordinator and Chief Deputy Business Services
• Personally responsible/liable for transaction shortages
• Performs other duties as assigned

Minimum Education and Experience Requirements

• Requires a high school diploma or GED equivalency
• Requires one year of experience providing customer service in an office environment
• Must be able to communicate clearly and concisely
• Must complete a minimum level of Fraud Training
• Strong cash-handling skills required, along with accurate mathematical skills
• Must be able to complete modules through the web-based RTS Vehicle Learning Management Division
• Fast-paced environment, quite often dealing with irate people and confidential information
• This position has frequent contact with the general public.

Physical Demands/Work Environment

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. The work is typically performed sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects. The work is typically performed in an office.

Emergency Preparedness Tier Level: 4

Special Certifications and Licenses: None.

Department: Tax Office

Salary: $34,906.00

The County of Galveston is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, disability, gender identity or expression, genetic information, veteran status or any other characteristic protected by law.

If you have any questions or need assistance, please contact Human Resources.

Our mission is to be an Employer of Choice in Galveston County. The Galveston County Human Resources Department will operate at a level of excellence in every endeavor. We will provide outstanding customer service, practice best-practices both strategically and tactically in Human Resources processes and guidance, and perform our responsibilities with transparency, trust, integrity, efficiency and accountability.

The County of Galveston is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, disability, gender identity or expression, genetic information, veteran status or any other characteristic protected by law.