Customer Service Representative I

Galveston County; Galveston (TX); On-site; USD 31,000 - 38,000; Full time

Job summary

County of Galveston is seeking a Tax Office Clerk to provide efficient, professional service to the public. You will handle motor vehicle transactions, license plates, renewals, and tax payments while ensuring accuracy and compliance with Texas codes and RTS policies.

The role requires strong communication, cash handling, and fraud training, with responsibilities spanning in-person, mail, and phone interactions.

Qualifications

• Requires a high school diploma or GED equivalency.
• Requires one year of experience providing customer service in an office environment.
• Must be able to communicate clearly and concisely.
• Must complete a minimum level of Fraud Training.
• Strong cash-handling skills required, along with accurate mathematical skills.
• Able to work in a fast-paced environment, often with irate customers and confidential information.
• Position involves frequent contact with the public; incorrect information may have legal implications.
• Requires own transportation to be assigned to any Tax Office Branch as needed by the Branch Coordinator and Chief Deputy.

Responsibilities

• Effectively collect funds and distribute documents for services.
• Process motor vehicle transactions (renewals, placards, specialty plates) and related permits.
• Process current and delinquent ad valorem taxes in person and by mail.
• Update vehicle records and assist customers by mail, telephone, and in person.

Skills

Customer service

Cash-handling

Communication

Fraud training

Education

High school diploma or GED

Job description

Thank you for your interest in a career with County of Galveston. Please click on the Apply button if interested in this job.General DescriptionResponsible for providing efficient and professional services to the citizens of Galveston County at any Branch location. Process transactions accurately and proficiently as a point-of-sale operator for motor vehicles and property taxes. Performs moderately complex tasks, including inputting, validating, processing, and distributing a variety of documents and records. Gathers, organizes, documents, and oversees data, funds, and inventory while providing exemplary customer service to a demanding public.Duties and ResponsibilitiesEffectively and efficiently collect funds and distribute appropriate documents for specific services provided, including issuing motor vehicle license plates and registration renewals in conformancewith the Texas Transportation Code, RTS Manual, and GCTO policyProcess timed/temporary permits (30/72/144 hour) in conformance with the Texas Transportation Code, RTS Manual, and GCTO policyReview and process disability placards and specialty plates in conformance withthe Texas Transportation Code, the RTS Manual, and the GCTO policyCollect current and delinquent ad valorem taxes in person and by mail in conformance with theTexas Tax Code, GCTO policies, and ACT proceduresGain proficiency and stay current with Texas Transportation Code, TxDMV Administrative Rules, Texas Property Tax Code, and GCTO policies and proceduresUpdate vehicle records and ensure compliance with regulations while providing support to customersAssist customers by mail, telephone, and in person to determine proper data to process simple motor vehicle transactions (e.g., renewals, disabled placards, specialty plates) and tax paymentsEnsure that all forms are up to date and well-stocked for customersRequired to provide own transportation for assignment to any Tax Office Branch as deemed necessary by the Branch Coordinator and Chief Deputy Business ServicesPersonally responsible/liable for transaction shortagesPerforms other duties as assignedMinimum Education and Experience Requirements:Requires a high school diploma or GED equivalencyRequires one year of experience providing customer service in an office environmentMust be able to communicate clearly and conciselyMust complete a minimum level of Fraud TrainingStrong cash-handling skills required, along with accurate mathematical skillsMust be able to complete modules through the web-based RTS Vehicle Learning Management DivisionFast-paced environment, quite often dealing with irate people and confidential information This position has frequent contact with the general public. The decisions made and information provided to the public may involve legal implications if incorrectly providedResponsible for the accuracy of documents provided in execution of dutiesPhysical Demands/Work Environment:Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.The work is typically performed sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects.The work is typically performed in an office.Emergency Preparedness Tier Level: 4Special Certifications and Licenses: None.Department: Tax OfficeSalary: $34,906.00The County of Galveston is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, disability, gender identity or expression, genetic information, veteran status or any other characteristic protected by law.