Customer Service Representative

PrideStaff - Fort Myers; Town of Florida (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Rx, and Wellness Benefits

Dental and Vision Plan Options

Short-term Disability

401(k) Retirement Plan

Holiday Pay

Job summary

PrideStaff - Fort Myers is seeking a Customer Service Representative to support a busy client in Fort Myers, FL. You will handle orders, data entry, phone support, and CRM/TMS tasks to ensure timely, accurate service.

The ideal candidate has a high school diploma or GED and prior customer service experience, with strong English communication and basic math skills. On-site hours are Mon–Fri 8:00am–4:30pm.

Qualifications

• High school diploma or GED required.
• Prior customer service experience required.
• Proficiency with Word and Excel; familiarity with TMS or CRM is a plus.
• Strong English verbal and written communication.
• Basic math and professional email writing skills.

Responsibilities

• Serve as main point of contact for customers and internal departments.
• Handle order and shipping discrepancies and resolve issues.
• Input data, update accounts, and create reports.
• Answer incoming calls and route them appropriately.
• Coordinate with sales team and partners to ensure smooth operations.
• Provide production updates to customers and team.

Skills

Customer service experience

English communication

Problem solving

Writing emails

Math skills

Education

High school diploma or GED

Tools

Word

Excel

TMS

CRM

Job description

Customer Service Representative

PrideStaff is seeking professional Customer Service Representatives who excel at multitasking and paying attention to detail to assist a busy client in the local area!

Location: Fort Myers, FL
Compensation: Starting at $19/hour, plus depending on experience.
Positions Available: 2
Hours: Monday - Friday 8:00am - 4:30pm

As a Customer Service Representative, you will play a vital role in supporting our client's customers by ensuring timely, accurate, and professional service. This role requires strong communication skills, attention to detail, and a commitment to delivering outstanding customer experiences that align with their mission.

Customer Service Representative Job Details

• As a key member of our client's logistics team, you will be the main point of contact for customers and their internal departments. Your day-to-day tasks will include:
• Solving problems by looking into any order or shipping discrepancies.
• Handling data entry for things such as customer orders, updating account information, and creating reports.
• Answering incoming phone calls and directing them as needed.
• Acting as the main link between customers and sales team.
• Helping new shipping partners get set up with their system.
• Confirming shipments have been sent and received.
• Processing refunds or credit requests for customers.
• Changing the destination for shipments that are already on the move.
• Providing production updates to customers and team.
• Getting order information from the various fulfillment partners.
• Passing on new sales leads to the right department.
• Handling incoming faxes and emailing invoices to customers upon request.

Customer Service Representative Job Requirements

• Our client is looking for a reliable and detail-oriented candidate who has the following skills and qualifications:
• Education: A high school diploma or GED is required.
• Experience: Previous experience in a customer service role is needed.
• Computer Skills: You should be comfortable using computers, especially Microsoft Word and Excel. Experience with any transportation management software (TMS) or customer relationship management (CRM) systems is a big plus!
• Communication: You must be able to speak and write English clearly. Being is a bonus but not required.
• Problem-Solving: You need to be able to handle customer issues calmly and find solutions.
• Math Skills: Basic math skills are necessary for this role.
• Writing: You should be able to write professional and clear emails.

Benefits of working with PrideStaff

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay

Company Overview

Work with a Staffing Firm that works for you! PrideStaff can offer you a wide-range of rewarding career options. We help you find the job that best matches your skills, interests, and goals. With locally-owned offices throughout the country, PrideStaff gives you the inside track to great jobs with 3,000+ employers.

PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our recruiters will help guide you with career tools and resources.