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Customer Service Representative I

Quest Diagnostics

Plano (TX)

On-site

USD 10,000 - 60,000

Full time

Yesterday

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Job summary

A leading healthcare company is seeking a Customer Service Representative I in Plano, TX. This role involves addressing customer inquiries, maintaining records, and ensuring quality service in line with established protocols. The company offers competitive hourly compensation along with a comprehensive benefits package aimed at promoting employee wellness and development.

Benefits

Medical, dental & vision insurance

401(k) with company match

Education assistance

Flexible spending accounts

Career advancement opportunities

Qualifications

1-2 years of customer service experience preferred.
Basic knowledge of office equipment and telephone etiquette.
Ability to maintain confidentiality.

Responsibilities

Answer and resolve customer inquiries and requests promptly.
Complete documentation associated with call handling.
Report laboratory results to clients and patients.

Skills

Excellent interpersonal skills

Communication skills

Proficiency in basic computer skills

Ability to multi-task

Strong organizational skills

Ability to analyze and solve problems

Good listening skills

Education

High School Diploma or Equivalent

3 days ago Be among the first 25 applicants

Customer Service Representative I - Plano, TX - Monday to Friday 8:00AM-5:00PM

Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

Pay Range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
Report laboratory results to clients and patients using established protocols.
Follow through in a timely manner to resolve all issues and concerns.
Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications

Required Work Experience:

N/A

Preferred Work Experience

One (1) to two (2) years of customer service and/or related health care experience preferred. Previous medical or clinical laboratory background preferred.

Physical And Mental Requirements

Sitting for long periods of time.
Repeating motions that may include the wrists, hands, and/or fingers. (Typing)

Knowledge

Proper telephone etiquette to handle customer inquiries
Basic knowledge of operating office equipment
Understand the importance of Quality Service and how it is measured

Skills

Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
Proficiency in basic computer skills (Word, Excel, Outlook)
Ability to multi-task and work in a fast-paced environment
Strong organizational skills
Ability to analyze and solve problems.
Good listening skills
Ability to maintain professional and tactful manner in stressful situations
Ability to deal with client information in a confidential manner

EDUCATION

High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-89518

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitals and Health Care

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