Customer Service Representative (REMOTE)

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the medical devices industry is seeking a remote Customer Service Representative. You will be responsible for supporting sales and healthcare professionals via phone and email, while maintaining accurate records and processing requests. This role offers flexibility, career growth opportunities, and competitive pay, making it an ideal position for candidates with a passion for customer service.

Benefits

Flexible work schedule

Career advancement opportunities

Supportive work environment

Qualifications

• At least 2 years of direct Customer Service or Call Center experience.
• Flexibility to work hours as needed.
• Experience with various ERP systems preferred.

Responsibilities

• Provide phone and email support for inquiries.
• Process incoming requests and maintain records.
• Explain processes and procedures to customers.

Skills

Customer Service

Call Center Experience

Education

High School Diploma or GED

Associate's or Bachelor's degree

Tools

ERP systems (SAP, GHX, EDI, Salesforce, Genesys, Power BI)

Job description

Customer Service Representative (REMOTE)

Employer Industry: Medical Devices

Why consider this job opportunity:
- Salary up to $32.87 per hour plus bonus eligibility and benefits
- Opportunity for career advancement and growth within the organization
- Flexible work schedule, accommodating business needs
- Supportive and collaborative work environment
- Chance to contribute to continuous improvement initiatives and team projects

What to Expect (Job Responsibilities):
- Provide phone and email support for inquiries from sales and healthcare professionals
- Process incoming requests through a multichannel system, including order entry and status verification
- Maintain accurate record-keeping in accordance with employer specifications
- Explain detailed information regarding processes and procedures to customers
- Respond flexibly to new and rapidly changing situations and workload demands

What is Required (Qualifications):
- At least 2 years of direct Customer Service or Call Center experience
- High school diploma or GED equivalent
- Ability to work flexible hours as needed to support business operations

How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree
- Experience with ERP systems such as SAP, GHX, EDI, Salesforce, Genesys, and/or Power BI

#MedicalDevices #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork

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About the company

Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.

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