Customer Service Representative I

CorVel Corporation; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative I to join their dynamic team. This remote position offers an exciting opportunity to engage with clients and providers, ensuring adherence to guidelines while delivering exceptional service. The role requires strong communication skills and the ability to multitask effectively. With a commitment to excellence and teamwork, this organization provides a supportive environment for career growth. Enjoy comprehensive benefits and a culture that values accountability and integrity. If you're passionate about customer service and ready to make a difference, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401K options

Paid time off

Qualifications

• High school diploma required; customer service experience preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Answer and return phone calls and emails from clients and providers.
• Maintain reports and spreadsheets as needed.

Skills

Knowledge of Workers Compensation fee schedules

Effective oral and written communication skills

Good organizational skills

Detail-oriented

Proficiency with Microsoft applications

Medical terminology and coding knowledge

Education

High school diploma or equivalent

Customer service experience in Managed Care

Job description

Join to apply for the Customer Service Representative I role at CorVel Corporation.

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions.

This is a remote position. Candidates must reside locally to Phoenix, AZ.

Essential Functions & Responsibilities

1. Answer phone calls, return phone calls
2. Answer emails from clients, providers, and internal referring offices
3. Review previous history of the provider in MedCheck, Scheck, and SalesCloud
4. Consult with Supervisor or other departments to clarify answers to inquiries
5. Contact provider to discuss findings at the appropriate level
6. Maintain reports and spreadsheets as needed
7. Require punctual and consistent attendance
8. Perform additional duties as assigned

Knowledge & Skills

• Knowledge of Workers Compensation fee schedules and regulations
• Effective oral and written communication skills
• Good organizational skills and ability to multitask
• Detail-oriented
• Proficiency with Microsoft applications
• Medical terminology and coding knowledge

Education & Experience

• High school diploma or equivalent
• Customer service experience working in the Managed Care and Benefit Administration industries

Pay Range

CorVel uses a market-based approach to pay, with salary ranges depending on location, experience, and qualifications. Pay ranges are subject to change.

Pay Range: $13.63 - $21.00 per hour

For more details on benefits, visit our website: CorVel Careers | Opportunities in Risk Management.

Our opportunities are posted for up to 1 year or until filled.

About CorVel

CorVel is a certified Great Place to Work, providing risk management solutions across various industries. Founded in 1987, publicly traded since 1991, with over 4,000 employees nationwide, our culture emphasizes Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT!).

We offer comprehensive benefits including Medical, Dental, Vision, Disability, Health Savings Accounts, 401K options, and paid time off.

We are an Equal Opportunity Employer, drug-free workplace, and compliant with ADA regulations.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Insurance