Customer Service Representative I

Indiana University Health; Muncie (IN); On-site; USD 35,000 - 52,000; Full time

Job summary

Indiana University Health in Muncie, IN seeks a sleep lab liaison to support scheduling and patient communication for sleep studies. You will handle inbound and outbound calls, liaison with labs, and prepare electronic charts and patient packets.

Strong computer skills and a 30+ wpm typing speed are required. Associate degree not specified; HS diploma required with preference for Cerner experience and medical terminology/coding knowledge.

Qualifications

• High School Diploma or GED required.
• Typing speed 30+ wpm.
• Working knowledge of computers.
• Experience with Cerner preferred.
• Knowledge of medical terminology and medical coding preferred.

Responsibilities

• Receive inbound patient calls and perform outbound calls.
• Liaise with assigned sleep labs and greet patients for sleep studies.
• Create electronic patient charts and send patient packets by email/mail.

Job description

M-F 8a-4:30p, training and work at Muncie office.

Context & Purpose

• Scheduling sleep study appt for Muncie and Fishers Sleep Labs.

Responsibilities of Role

• Receive inbound patient calls, execute outbound patient calls, assigned a sleep lab(s) to be liaison, create electronic patient charts, patient packet emails/req mail


• Sleep lab liaison, greeting patients for sleep studies

Other Requirements

• High School Diploma/GED.


• Knowledge of medical terminology and medical coding preferred.


• Experience with Cerner is preferred


• Ability to type 30+ words per minute


• Requires working knowledge of computers.