Commercial Banking Service Representative (Guam)

First Hawaiian Inc.; Guam; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Extensive training program

Job summary

First Hawaiian Bank is seeking a Commercial Banking Service Representative (CBSR) in Guam. This client-facing role supports commercial banking clients with a range of transactions and ensures exceptional service.

The successful candidate will join a comprehensive training program and work Monday–Friday with on-site hours. The CBSR collaborates with Commercial Banking Officers to manage portfolios and process deposits, loans, and related services.

Qualifications

• Associate's degree in business or related field or equivalent banking experience.
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• Basic understanding of financial products, services, and accounting concepts.

Responsibilities

• The CBSR acts as the primary liaison for commercial banking transactions.
• Coordinate end-to-end processing of transactions from documentation to disbursements.
• Support Commercial Banking Officers with portfolio management and compliance.
• Provide deposit account servicing including openings and maintenance.
• Manage bank card services and resolve transaction disputes.
• Assist with digital banking platforms and user access.
• Respond to client inquiries and resolve operational issues.
• Foster relationships and promote bank products and services.
• Stay updated on bank offerings to tailor client solutions.

Skills

MS Office

Communication skills

Teamwork

Organizational skills

Attention to detail

Education

Associate degree or equivalent in business/financial services

Notary Public certification (preferred)

Tools

MS Office Suite

Job description

Commercial Banking Service Representative (Guam)

GU, United States (On-site)

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 13 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

Job Description

First Hawaiian Bank is currently seeking a Commercial Banking Service Representative (CBSR) to join the team. This role is a client-facing position, supporting commercial banking clients with a range of financial transactions and ensuring exceptional service.

The successful candidate will be hired for the level of the position that aligns with their experience.

Work Schedule:

Monday - Friday 8:00AM - 5:00PM (Work hours may vary)

Responsibilities

The CBSR is a vital liaison, facilitating commercial banking transactions and providing comprehensive support for deposit account servicing. This role involves coordinating end-to-end processes, collaborating with external stakeholders, and ensuring compliance with policies. The CBSR also assists with account management, transaction processing, and resolving client issues and complaints, fostering strong client relationships and promoting the bank's products and services.

• Act as the primary liaison for commercial banking transactions, including loans, lines of credit, leases, and letters of credit
• Coordinate and manage the end-to-end processing of transactions, from documentation to disbursements and collateral maintenance
• Collaborate with external stakeholders to ensure timely and accurate closings
• Support Commercial Banking Officers with portfolio management, including updating systems, clearing items, and ensuring compliance
• Provide comprehensive support for deposit account servicing, including account openings, maintenance, and transaction processing
• Manage bank card services, handle transaction disputes, and update cardholder profiles
• Support digital banking platforms by facilitating user access and troubleshooting issues
• Respond to client inquiries, resolve operational issues, and manage service complaints
• Foster strong relationships with commercial clients, ensuring satisfaction and growth
• Stay updated on the bank's products and services to assess client needs and recommend appropriate solutions

Qualifications

The ideal candidate will have:

• Associate's degree in business or related field, or equivalent experience in banking/financial services operations required
• Basic understanding of financial products, services, and accounting concepts
• Knowledge of working with databases, systems, and PC desktop technology
• General understanding of business products and services, including ancillary areas
• Proficiency in MS Office, including Outlook, Word, and Excel
• Highly accurate, organized, and capable of efficient follow-up and task prioritization
• Excellent oral, interpersonal, and written communication skills
• Ability to follow through on tasks and work as part of a team
• Active Notary Public certification is preferred

Benefits:

We proudly offer a comprehensive benefits program for all employees. For more information, Click Here

We value you!

At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www.fhb.com/careers. Mahalo for choosing First Hawaiian Bank!

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members

At First Hawaiian Bank, it all starts with YES!

Job Info

• Job Identification 344
• Posting Date 07/23/2026, 12:58 AM
• Degree Level Associate Degree
• Job Schedule Full time
• Locations 400 Route 8, Mongmong, GU, 96910, US (On-site)