Customer Service Representative I

Wiley X, Inc; Frisco (TX); In loco; USD 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

Wiley X, Inc. is seeking a data entry/customer service associate for our Frisco, TX store. You will support the Customer Service team, assist customers in selecting eyewear, and handle daily store operations and POS transactions.

Core hours are 8:00 am – 4:30 pm CST. On-site role with hybrid options after training; you will maintain records, process orders, and help with back-office tasks to ensure outstanding customer service.

Competenze

• 1 year of customer service experience preferred.
• High School Diploma or GED required.
• Strong computer and data-entry skills.
• Excellent communication and interpersonal abilities.
• Ability to lift up to 25 pounds and stand for extended periods.

Mansioni

• Perform data entry accurately and maintain records.
• Assist customers with selecting eyewear and processing purchases.
• Process transactions using POS systems and handle warranties/returns.
• Open and close store following procedures; ensure cash handling accuracy.
• Respond to customer inquiries via phone and in person; resolve issues.
• Coordinate with other departments to fulfill customer requests.

Conoscenze

Data entry

Customer service

Computer skills

Interpersonal skills

Communication

Formazione

High School Diploma or GED

Strumenti

POS systems

Descrizione del lavoro

About Wiley X:LINK: Who is Wiley X? (youtube.com)Inspired by a singular purpose of “building the world’s best protective eyewear”, U.S. Army Veteran Myles Freeman Sr. founded Wiley X in 1987. Over the years, we've become an iconic American brand and the most trusted name for protective eyewear. Brothers Dan and Myles Jr. continue to build on their father’s legacy while leading the brand to innovate new eyewear products without compromising protection.Today our company creates premium protective eyewear for a wide range of customers that serve, work, and play in life’s harshest environments.We value motivated self-starters who aspire to be part of an organization whose focus is long-term success. Our vision is to be the leading provider of innovative eye protection worldwide, empowering individuals to pursue their passions and professions with confidence. Our team is supported through an inspirational culture and leadership that is encompassed by never compromising, protection, and trust.Job Summary:Performs a range of data entry functions in a timely and accurate manner. Performs general clerical duties while providing support to the Customer Service department, including B2C consumers, Optical, Outdoor, and Occupational Safety customers. In this role you will assist customers with selecting and purchasing eyewear, ensure excellent customer service, and help with the daily operations of the store, including opening and closing duties.Hours: Core operating hours are 8:00 am – 4:30 pm CST. You will be given your schedule by the Customer Service Manager.Location: On-site in our Frisco, TX facility; Hybrid work available upon completion of classroom training and on-the-job training requirements.Responsibilities & Essential Functions:Perform data entry.Update and maintain Customer & dealer records.Resolve shipping issues.Manage necessary RMA requests.File warranty documentation and maintain records as necessary to comply with company policies and procedures.Assist with special projects.Answer and respond to customer calls including taking orders, handling warranties, and answering general inquiries.Assist with processing prebooks and backorders.Process incoming web orders.Partner with other departments to resolve customer issues.Provide back-up for Optical Sales Customer Service team members.Adheres to all company policies and procedures.Verify aging balances, understand account statuses, and sign orders.Greet customers promptly and professionally as they enter the storeAssist customers in selecting frames, lenses, and accessories that best meet their vision needs and personal styleProvide knowledgeable product recommendations and educate customers on lens options and featuresProcess transactions accurately using point-of-sale (POS) systemsMaintain clean and organized displays and store environmentOpen and close the store according to company procedures, including securing cash and locking upDuties may be adjusted as business needs arise.Required Skills/Abilities:Good computer skillsStrong work ethic and team-oriented mentalityPositive, proactive attitudeGood interpersonal and communication skillsExtremely reliableStrong Problem-solving skills.Excellent communication and organizational skillsMinimum Qualifications:1 year of Customer service experience preferred.High School Diploma or GEDPhysical Requirements:Lift up to 25 pounds.Ability to sit for long periods of time.Ability to use a computer for prolonged periods of time.Ability to be on the phone and talk for long periods.Why Join Us:Culture: At Wiley X, we foster a culture of never compromising, trust, and service, where every voice is valued, and success is a shared journey.Sense of purpose: Joining Wiley X means sharing a common mission and vision with your peers, empowering you to make a meaningful impact on the organization’s objectives.Professional Growth: Every day, we strive to cultivate an environment conducive to continuous learning and development, providing opportunities for you to enhance your skills.Team Collaboration: You have the opportunity to embrace the chance to engage daily with diverse teams, fostering creativity and innovation through the exchange of shared ideas and perspectives.EEOCAt Wiley X, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.