Customer Service Representative I

ProStaff Solutions Inc; Frisco (TX); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Direct deposit

Weekly pay

Medical benefits

401(k) Plan

Job summary

Prostaffworkforce in Frisco, TX is seeking a Customer Service Representative I to join our client’s team. The role is fully onsite during training, with a transition to a hybrid schedule after successful training and onboarding.

Direct Hire with pay rate: $17-20/hr (DoE). Schedule: Mon-Thu in the office/store, Fri remote. Hours are 8:00 am–6:30 pm CST. You will be scheduled by the Senior Customer Service Manager.

Qualifications

• High School diploma or GED required.
• At least 1 year of customer service experience.
• Strong computer and communication skills.
• Reliable, team-oriented, proactive attitude.

Responsibilities

• Handle customer inquiries and process orders.
• Assist with data entry, POS transactions, and returns.
• Maintain clean store displays and support daily operations.
• Coordinate with other departments to resolve issues.

Skills

Customer service

Computer skills

Team oriented

Communication

Education

High School Diploma or GED

Tools

POS systems

Job description

We are seeking a friendly, reliable, and customer-focused Customer Service Representative I to join our client’s team in Frisco, TX. This is a great opportunity for someone who enjoys helping customers, solving problems, and working in a fast-paced environment. This position is fully onsite during training, with the opportunity to transition to a hybrid schedule after successfully completing classroom and on-the-job training. If you're organized, detail-oriented, and enjoy working as part of a collaborative team, we'd love to hear from you.

Direct Hire

Pay Rate: $17-20/hr (DoE)

Schedule: Monday-Thursday - Office/Store / Friday - Remote

Hours: Core operating hours are 8:00 am – 6:30 pm CST. You will be given your schedule by the Senior Customer Service Manager.

Job Summary:

Performs a range of data entry functions in a timely and accurate manner. Performs general clerical duties while providing support to the Customer Service department, including B2C consumers, Optical, Outdoor, and Occupational Safety customers. In this role you will assist customers with selecting and purchasing eyewear, ensure excellent customer service, and help with the daily operations of the store, including opening and closing duties.

Responsibilities & Essential Functions:

• Perform data entry.
• Update and maintain Customer & dealer records.
• Resolve shipping issues.
• Manage necessary RMA requests.
• File warranty documentation and maintain records as necessary to comply with company policies and procedures.
• Assist with special projects.
• Answer and respond to customer calls including taking orders, handling warranties, and answering general inquiries.
• Assist with processing prebooks and backorders.
• Process incoming web orders.
• Partner with other departments to resolve customer issues.
• Provide back-up for Optical Sales Customer Service team members.
• Adheres to all company policies and procedures.
• Verify aging balances, understand account statuses, and sign orders.
• Greet customers promptly and professionally as they enter the store
• Assist customers in selecting frames, lenses, and accessories that best meet their vision needs and personal style
• Provide knowledgeable product recommendations and educate customers on lens options and features
• Process transactions accurately using point-of-sale (POS) systems
• Maintain clean and organized displays and store environment
• Open and close the store according to company procedures, including securing cash and locking up
• Duties may be adjusted as business needs arise.

Qualifications

• High School Diploma or GED
• Minimum 1 year of customer service experience.
• Good computer skills
• Strong work ethic and team-oriented mentality
• Positive, proactive attitude
• Good interpersonal and communication skills
• Extremely reliable
• Strong Problem-solving skills.
• Excellent communication and organizational skills

Physical Requirements:

• Lift up to 25 pounds.
• Ability to sit for long periods of time.
• Ability to use a computer for prolonged periods of time.
• Ability to be on the phone and talk for long periods.

Our Values

• Integrity
• Commitment
• Quality
• Diversity

Benefits for eligible employees

• Direct deposit
• Weekly pay
• Medical benefits
• 401(k) Plan

Please visit us at https://www.prostaffworkforce.com/ to explore all opportunities.

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