Customer Service Representative I

City of Fort Worth; Fort Worth (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth is hiring a full-time Customer Service Representative I to deliver friendly and efficient service at multiple Fort Worth Public Library locations. The role requires organization, helpfulness, and comfort working with diverse community members of all ages and backgrounds.

Ideal candidates may have two years of customer service experience and the ability to communicate in Spanish, with a flexible schedule including evenings and weekends and the capacity to travel among

Qualifications

• High school diploma or GED is required.
• Two years of customer service experience preferred.
• Ability to work evenings and weekends.
• Ability to travel to multiple library locations.

Responsibilities

• Provide friendly, efficient, and professional service to library customers.
• Check library materials in and out; issue library cards.
• Conduct customer payment transactions and operate a cash register.
• Answer questions about library policies, procedures, and accounts.
• Answer basic reference, reader’s advisory and general usage questions.
• Assist with library programs and outreach as needed.

Skills

Customer service

Spanish communication

Flexibility

Travel to locations

Education

High school diploma/GED

Job description

Job Posting Closing on: Sunday, November 8, 2026

This posting is intended to fill the full-time Customer Service Representative I positions at each of the following Library locations.

• East Berry Library (1 position)-4300 E. Berry St., Fort Worth, TX 76105


• Ella Mae Shamblee Library (1 position)-1062 Evans Ave., Fort Worth, TX 76104


• Northwest Library (1 position)-6228 Crystal Lake Dr., Fort Worth, TX 76179


• Southwest Regional Library (1 position)-4001 Library Lane, Fort Worth, TX 76109


• Summerglen Library (2 positions)- 4205 Basswood Blvd., Fort Worth, TX 76137

Workdays & Hours: The schedule for each location is below; some evening/weekend work required.

Saturday: 9:15AM-6:15PM Monday: 11:15AM-8:15PM

Tuesday: 9:15AM-6:15PM Tuesday: 11:15AM-8:15PM

Thursday: 11:15AM-8:15PM Thursday: 9:15AM-6:15PM

Friday: 9:15AM-6:15PM Friday: 9:15AM-6:15PM

Saturday: 9:15AM-6:15PM Monday: 11:15AM-8:15AM

Tuesday: 9:15AM-6:15PM Tuesday: 11:15AM-8:15PM

Thursday: 11:15AM-8:15PM Thursday: 9:15AM-6:15PM

Friday: 9:15AM-6:15PM Friday: 9:15AM-6:15PM

Southwest Regional Library Summerglen Library

Sunday: 11:15AM-6:15PM Saturday: 9:15AM-6:15PM

Monday: 11:15AM-8:15PM Tuesday: 9:15AM-6:15PM

Thursday: 9:15AM-6:15PM Friday: 9:15PM-6:15PM

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

The Fort Worth Public Library is hiring a full-time Customer Service Representative I to provide great customer service at the East Berry, Ella Mae Shamblee, Golden Triangle, Northwest, Southwest Regional and Summerglen Library.

The ideal candidate for this position is friendly, helpful, extremely organized, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities.

Minimum Qualifications

• High school diploma/GED


• Must pass physical

Preferred Qualifications

• At least two (2) years of customer service experience


• Ability to communicate with customers in Spanish


• Ability to work a flexible schedule that includes evenings and weekends


• Ability to work at/travel to various locations

The Customer Service Representative’s job responsibilities include:

• Providing friendly, efficient, and professional service to customers


• Checking library materials in and out; Issuing library cards


• Conducting customer payment transactions and operating a cash register


• Answering customer questions about library policies, procedures and accounts


• Answering basic reference, reader’s advisory and general usage questions


• Assist with library programs and outreach as needed

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

As set forth in The City of Fort Worth’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.