Data Reporting Technician

The City of Fort Worth; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth Police Department – Police Data Reporting Unit seeks a Data Reporting Technician to support public inquiries and document offenses. The role involves handling a high volume of citizen calls, recording detailed case information, and ensuring accuracy across police records systems.

Required are a high school diploma or GED and at least two years in clerical or data reporting work. Bilingual English/Spanish is preferred, with expertise in CJIS and CAD systems a plus.

Qualifications

• High School Diploma or GED.
• Two (2) years of directly related clerical or data reporting experience.

Responsibilities

• Conduct a high volume of telephone calls to citizens who have been victims of a criminal offense in order to document the specific offense or incident.
• Record detailed information including: type of offense, time of call, name of caller, service number of the report, and other pertinent information.
• Determining elements of the crime as defined by the Texas Penal Code for use in a court of law.
• Maintaining and updating complex computer systems; processes forms, reports and preparing general correspondence: research computer generated files and records.
• Responding to customer inquiries in a timely manner and efficient manner; resolving problems within area of assignment; explains applicable policies and procedures.
• Maintaining detailed and accurate files and records of police offense reports and correspondence.

Skills

Bilingual English/Spanish

Data entry

Public contact / customer service

Phone call handling

Education

High School Diploma or GED

Tools

CJIS systems

Police Records Management Systems

CAD systems

Job description

Job Posting Closing on: Monday, November 9, 2026

Workdays & Hours: Shift hours vary: 7:00AM – 3:00PM, 3:00 PM-11:00 PM, 11:00PM – 7:00AM

This position will be required to work 1 st , 2 nd , or 3 rd shift, weekends, and holidays. Also work in inclement weather as needed. This is a 24-hour 7 day a week operation including weekends and holidays.

• Shift Differential Pay: $0.75/hour for 2 nd Shift and $1.50/hour for 3 rd

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Data Reporting Technician job is available with the City of Fort Worth Police Department – Police Data Reporting Unit. This position will primary be responsible for performing a wide variety of general customer services in support of the Police Department to include responding to questions and inquiries from the general public regarding program operations.

Minimum Qualifications:

• High School Diploma or GED.
• Two (2) years of directly related clerical or data reporting experience.

Preferred Qualifications:

• Bilingual skills (English/Spanish).
• Two (2) years plus of high – volume call center, public contact, and data entry.
• Experience in preparing / transcribing reports.
• Knowledge of Records Enterprise or other Police Records Management Systems, CAD systems and Texas Penal Code.
• Prior law enforcement experience.

The Data Reporting Technician job responsibilities include:

• Conduct a high volume of telephone calls to citizens who have been victims of a criminal offense in order to document the specific offense or incident.
• Record detailed information including: type of offense, time of call, name of caller, service number of the report, and other pertinent information.
• Determining elements of the crime as defined by the Texas Penal Code for use in a court of law.
• Maintaining and updating complex computer systems; processes forms, reports and preparing general correspondence: research computer generated files and records.
• Responding to customer inquiries in a timely manner and efficient manner; resolving problems within area of assignment; explains applicable policies and procedures.
• Maintaining detailed and accurate files and records of police offense reports and correspondence.

Working Conditions and Physical Demand

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in The City of Fort Worth’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.