Customer Experience Coordinator — Drive Superb Service

Flyers Energy, LLC; Auburn (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

HSA and FSA options

Company-paid Life, AD&D, and Short‑/TC

3 weeks of Paid Time Off

8 Paid Holidays

LinkedIn Learning access

Ongoing training and development

Career growth within a global org

Long-Term Disability

Legal and Identity Theft Protection

Teladoc services

Job summary

World Fuel is seeking a Customer Experience Coordinator in Auburn, CA. The role focuses on delivering an exceptional customer experience, serving as the voice of the customer, and partnering with internal teams to resolve issues and process orders accurately.

You will build relationships, manage multiple priorities, and maintain accurate customer data in a fast-paced environment. The position offers a competitive benefits package and professional growth opportunities within a global organization.

Qualifications

• At least 1 year of experience in a customer-facing or customer service role.
• Strong communication and relationship-building skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and manage competing priorities.
• Strong organizational skills and a customer-first mindset.
• Comfortable using Microsoft Outlook, Word, and Excel.
• Experience with Salesforce, Oracle, Microsoft Teams, or similar business systems is preferred.
• Experience within the fuel, transportation, logistics, or energy industry is a plus.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email.
• Deliver exceptional customer service and build strong customer relationships.
• Process customer requests and orders accurately and efficiently.
• Update and maintain customer account information.
• Identify customer needs and provide timely solutions.
• Coordinate with internal teams to resolve issues and support customer success.
• Manage multiple priorities while maintaining a high level of accuracy.
• Balance truck inventory and support operational processes.
• Complete daily tasks and administrative responsibilities in a timely manner.
• Contribute to a collaborative and supportive team environment.

Skills

Communication

Relationship building

Problem solving

Attention to detail

Multitasking

Organizational skills

MS Office

CRM systems

Industry experience

Customer-facing experience

Tools

Salesforce

Oracle

Microsoft Teams

Microsoft Outlook

Excel

Job description

World Fuel is seeking a Customer Experience Coordinator in Auburn, CA. The role focuses on delivering an exceptional customer experience, serving as the voice of the customer, and partnering with internal teams to resolve issues and process orders accurately.

You will build relationships, manage multiple priorities, and maintain accurate customer data in a fast-paced environment. The position offers a competitive benefits package and professional growth opportunities within a global organization.