Customer Experience Coordinator: Fast, Precise Support Pro

wfscorp; Auburn (CA); On-site; USD 57,308,000 - 67,365,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

HSA and FSA options

401(k) with company match

Paid Time Off

Job summary

World Fuel is seeking a Customer Experience Coordinator in Auburn, CA, to serve as the voice of the customer. You will partner with internal teams to answer questions, process orders, and ensure every interaction leaves a positive impression.

The role emphasizes building relationships, delivering outstanding service, and balancing multiple priorities in a fast-paced environment. Must live within 30 minutes of Auburn and be proficient with MS Office and common business systems.

Qualifications

• 1 year or more of experience in a customer-facing role.
• Strong written and verbal communication skills.
• Problem-solving abilities and attention to detail.
• Ability to multitask and manage competing priorities.
• Strong organizational skills with a customer-first mindset.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email.
• Deliver exceptional customer service and build strong customer relationships.
• Process customer requests and orders accurately and efficiently.
• Update and maintain customer account information.
• Identify customer needs and provide timely solutions.
• Coordinate with internal teams to resolve issues and support customer success.
• Manage multiple priorities while maintaining a high level of accuracy.
• Balance truck inventory and support operational processes.
• Complete daily tasks and administrative responsibilities in a timely manner.
• Contribute to a collaborative and supportive team environment.

Skills

Customer service

Communication

Problem solving

Multitasking

Organization

Microsoft Office

Salesforce

Oracle

Microsoft Teams

Tools

Salesforce

Oracle

Microsoft Teams

Excel

Outlook

Word

Job description

World Fuel is seeking a Customer Experience Coordinator in Auburn, CA, to serve as the voice of the customer. You will partner with internal teams to answer questions, process orders, and ensure every interaction leaves a positive impression.

The role emphasizes building relationships, delivering outstanding service, and balancing multiple priorities in a fast-paced environment. Must live within 30 minutes of Auburn and be proficient with MS Office and common business systems.