Customer Service Representative –Hybrid (4 days remote/ 1 day on-site)

CarMax Business Services; Kennesaw (GA); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you will play a crucial role in enhancing customer experiences. In this dynamic position, you will resolve customer inquiries, educate them about their accounts, and ensure a seamless car buying journey. With a commitment to training and a positive work environment, this role offers a hybrid work arrangement after initial training. If you are passionate about customer service and thrive in a collaborative setting, this opportunity is perfect for you!

Qualifications

• High school diploma or equivalent experience required.
• Strong verbal communication and problem-solving skills needed.

Responsibilities

• Handle incoming calls and provide support regarding customer accounts.
• Educate customers on account details and available payment options.

Skills

Verbal Communication

Problem-Solving

Multitasking

Basic Computer Skills

Education

High School Diploma

6 months of related experience

Job description

Job Title: Customer Service Representative - CarMax Auto Finance

Location: 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

About CarMax Auto Finance

CarMax is the largest retailer of used cars in the nation, committed to delivering an honest and transparent customer experience. We are dedicated to training, diversity, and creating a positive work environment. We are an equal opportunity employer.

Position Overview

As a Customer Service Representative, your role is to resolve customer issues, educate customers about their accounts, and ensure an excellent car buying experience. This position involves handling customer inquiries, documenting interactions, and collaborating with departments to resolve issues.

Work Environment

• Hybrid work arrangement after 90 days, with 4 days in-office and 1 day remote.
• Initial training in person for three weeks, followed by a six-week schedule from 9:00 AM to 6:00 PM, Monday to Friday.

Key Responsibilities

• Handle incoming calls and provide support regarding customer accounts.
• Resolve concerns or escalate to management as needed.
• Educate customers on account details and available payment options.
• Maintain accurate records of all interactions.
• Collaborate with other departments to resolve issues and ensure compliance.

Qualifications

• High school diploma or 6 months of related experience.
• Basic computer skills and ability to multitask.
• Strong verbal communication skills.
• Problem-solving skills and ability to handle stressful situations professionally.