Customer Service Representative –Hybrid (4 days remote/ 1 day on-site)

CarMax; Kennesaw (GA); Hybrid; USD 30,000 - 40,000; Full time

Job summary

CarMax is seeking a Customer Service Representative for a hybrid role in Kennesaw, Georgia. This position involves resolving customer issues, educating clients on options, and collaborating with teams to ensure satisfaction. Applicants should possess strong communication and problem-solving skills, with a high school diploma or related experience. The role offers a flexible schedule and requires initial in-person training.

Qualifications

• High school diploma or 6 months of related experience.
• Basic to moderate computer skills.
• Strong verbal communication skills.

Responsibilities

• Resolve customer issues while working for an industry leader.
• Educate customers on account details and available options.
• Document all interactions accurately in internal systems.

Skills

Communication

Problem-solving

Multitasking

Education

High school diploma

Job description

Customer Service Representative –Hybrid (4 days remote/ 1 day on-site)

Join to apply for the Customer Service Representative –Hybrid (4 days remote/ 1 day on-site) role at CarMax.

Location: 9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Responsibilities:
- Resolve customer issues while working for an industry leader.
- Put customer needs first and improve the car buying experience.
- Work with different departments to resolve questions/issues.
- Educate customers on account details and available options.
- Document all interactions accurately in internal systems.
- Collaborate with teams to ensure customer satisfaction and compliance.

Qualifications:
- High school diploma or 6 months of related experience.
- Basic to moderate computer skills.
- Ability to multitask in a fast-paced environment.
- Strong verbal communication skills.
- Problem-solving skills and ability to escalate issues appropriately.

Work Environment & Schedule:
- Hybrid role: 4 days in-person, 1 day remote.
- Flexible schedule, including daytime and evening shifts.
- Initial training in person for 3 weeks; first 6 weeks follow a Monday–Friday schedule from 9:00 AM to 6:00 PM.

About CarMax:
- Disrupted the auto industry with transparent, high-integrity experiences.
- Largest retailer of used cars with over 200 locations.
- Recognized for training, diversity, and being a top employer.
- Equal opportunity employer.