Customer Service Representative –Hybrid (4 days remote/ 1 day on-site)

CARMAX INC; Kennesaw (GA); Hybrid; USD 35,000 - 45,000; Full time

Job summary

A leading company in the auto industry seeks a Customer Service Representative for a hybrid role. You will assist customers with their account inquiries, providing accurate information and resolving issues efficiently. This position requires strong communication skills and the ability to multitask in a fast-paced environment. Join a team that values empathy and transparency while supporting your career growth in a recognized workplace.

Qualifications

• 6 months of related experience acceptable.

Responsibilities

• Handle incoming customer calls and provide account information.
• Resolve customer concerns and educate on account details.
• Document interactions in internal systems.

Skills

Communication

Problem-solving

Multitasking

Education

High school diploma

Job description

Customer Service Representative – Hybrid (4 days remote / 1 day on-site)

Be among the first 25 applicants - 1 day ago

Location: 9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

About CarMax Auto Finance

CarMax, the way your career should be! We prioritize customer needs and aim to improve the car buying experience. As a Customer Service Representative, you will work with various departments to resolve customer questions and educate them about their accounts. This role offers a hybrid work arrangement after 90 days, contingent on performance.

Key Responsibilities

• Handle incoming customer calls, providing accurate information regarding accounts.
• Resolve concerns efficiently, escalating when necessary.
• Educate customers on account details, including finance charges, late fees, credit reporting, payment options, and account management tools.
• Document interactions thoroughly in internal systems.
• Collaborate with other departments to resolve issues in compliance with policies and laws.

Core Values

Empathy and transparency are essential. You will balance customer needs with company metrics, resolving issues effectively while supporting CarMax Auto Finance's goals.

Qualifications

• High school diploma or 6 months of related experience.
• Basic computer skills with accuracy standards.
• Ability to multitask in a fast-paced environment.
• Strong verbal communication skills, especially over the phone.
• Problem-solving skills and appropriate escalation techniques.

Work Schedule & Environment

• Hybrid role: 4 days in-person, 1 day remote weekly.
• Flexible schedule, including daytime and evening shifts.
• Initial training in person for three weeks; first six weeks from 9:00 AM to 6:00 PM, Monday–Friday.

About CarMax

CarMax is a leader in the auto industry, known for transparency and integrity, with over 200 locations nationwide. We value diversity, training, and career growth, and are recognized as a FORTUNE 100 Best Company to Work For. We are an equal opportunity employer and provide accommodations upon request.