Customer Support Specialist

Xylem; Cartersville (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company dedicated to addressing critical water challenges as a Customer Support Specialist. In this role, you'll provide exceptional service to customers, managing orders and resolving billing issues while collaborating with various teams. This dynamic position offers the chance to impact the water technology sector positively. With a commitment to innovation and sustainability, you will be part of a team that values inclusion and employee well-being. Embrace this opportunity to shape the future of water solutions and make a meaningful difference in your community.

Benefits

Generous PTO package

Paid holidays

Retirement savings plan

Customizable health insurance

Career progression plans

Reward and recognition programs

Paid parental leave

Tuition Reimbursement

Company Wellness Program

Employee Discount Program

Qualifications

• 5+ years of experience in customer account management.
• Experience with ERP tools like SAP preferred.
• Strong collaborative skills in a diverse environment.

Responsibilities

• Process orders and manage customer inquiries effectively.
• Resolve billing issues and provide sales support.
• Collaborate with teams to ensure order accuracy.

Skills

Customer Service

Order Management

Billing Resolution

Communication Skills

Technical Aptitude

Education

High School Diploma

Bachelor’s Degree

Tools

SAP

Salesforce.com

Microsoft Office

Job description

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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

The Customer Support Specialist will be responsible for providing a variety of order processing and sales related support to both internal and external customers. This position works as part of a regional team that supports a geographic territory covering Central to West U.S. Expectation is to provide legendary customer service which includes prompt and thorough responses to customer inquiries while maintaining a positive, empathetic, and professional attitude toward customers at all times.

Core Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Order Management: Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-the-shelf quick ship to more complex, longer cycle projects. Responsible for proactive, thorough follow up on order backlog to ensure order details are current. Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders. Maintains virtual customer files with sales contracts and other information.
• Customer Billing Resolution: Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team.
• Sales Support: Provide price & availability, formal quotations and other pre and post order support functions.
• Perform backup coverage within specific team and across other teams of similar function.
• Comply with all established policies and procedures.
• Participate in new initiatives as requested.
• Assume other duties and responsibilities as required.
• Participation in Xylem Watermark volunteer activities
  
  

Qualifications

• High School Diploma or equivalent, Bachelor’s degree preferred
• 5+ years of relevant experience in customer account management, data entry, accounts receivable, or similar experience
• Experience with Enterprise Resource Planning (ERP) tool – SAP preferred
• Legendary customer service skills; an unwavering passion for taking care of the customer.
• Excellent communication skills (written and verbal)
• Ability to work independently.
• Strong & respectful collaborative skills and business acumen
• Ability to work with diverse workforce and customer base in a matrixed organization.
• Technical aptitude
• Proficient in Microsoft Office
• Preferred Qualifications:
• Experience with Salesforce.com Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools
• Experience with supporting engineered projects from quote/bid to order delivery and invoicing
• Continuous improvement, lean practices, value stream mapping and waste elimination experience
  
  

Preferred Qualifications

• Experience with Salesforce.com Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools
• Experience with supporting engineered projects from quote/bid to order delivery and invoicing
• Continuous improvement, lean practices, value stream mapping and waste elimination experience
  
  

What We Can Offer You

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program
  
  

**Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions**

Salary Range

$40,300.00 - $64,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.



Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

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