Customer Service Representative - Hybrid

Mid Atlantic Insurance Financial; Maryland; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Client-facing role

Execute flawlessly

Data-tracking and analysis

Continuous improvement culture

Advising customers on products

Relationship-building

Job summary

Mid Atlantic Insurance Financial in Laurel, MD seeks an insurance representative to handle outbound and inbound calls for P&C products and advise customers on our offerings. You will build relationships, promote our products, and contribute to a culture of continuous improvement.

The role emphasizes data tracking, analysis, and a client-facing approach to delivering excellent service to both new and existing customers.

Qualifications

• Valid P&C license preferred.
• Experience with multiple carrier systems.
• Strong attention to detail and accuracy.
• Bi-lingual skills preferred.

Responsibilities

• Handle outbound and inbound calls for P&C products.
• Advise customers on Mid Atlantic's products and services.
• Build and maintain client relationships to create advocates.
• Track data and analyze metrics to drive improvement.

Skills

Multitasking

Attention to detail

Bi-lingual

Education

Property and Casualty license

Tools

Carrier systems

Job description

Job Description

Job Description

Mid Atlantic Insurance Financial is an independent, full-service property & casualty insurance agency serving customers with both personal and business insurance. Locally owned and operated in Laurel, MD, Mid Atlantic provides insurance to customers using a service-oriented approach. Our mission is to foster a constant and dedicated focus toward earning and keeping our position as the most successful independent insurance agency in our market area.

We are seeking an insurance representative to focus on outbound & inbound calls of P&C insurance products to customers who have previously interacted with the Mid Atlantic Insurance Financial brand as well as new customers.

• Competitive Pay
• Client-facing role
• Execute flawlessly
• Data-tracking and analysis
• Work in a culture of continuous improvement on those metrics
• Advising individual customers on Mid Atlantic's products
• Relationship-building abilities to build advocates as part of our ecosystem

Qualifications:

• Licensed Property and Casualty Insurance Producer (preferred)
• Must be comfortable using multiple carrier systems
• The ability to multitask with strong attention to detail
• Bi-lingual (preferred)