Customer Service Representative (Hybrid)

Corpay; Brentwood (TN); Hybrid; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan

Virtual fitness classes

PTO and holidays

Employee discounts

Philanthropic support

Company culture prizes

Job summary

Corpay is looking for a Customer Relations Representative in Brentwood, TN to handle B2B inquiries by email and phone. The role reports to the Operations Supervisor and works in a hybrid setup with formal training provided.

Responsibilities include resolving client requests, applying product knowledge, and collaborating across departments to ensure client satisfaction and retention. Hybrid work and a forecasted pay rate are offered.

Qualifications

• High School Education or equivalent is required.
• B2B experience preferred with coaching and growth potential.
• Excellent communication skills, both written and verbal.
• Superior customer service and ability to resolve issues quickly.

Responsibilities

• Respond to inbound emails and calls to resolve client and cardholder requests.
• Support with product knowledge and best practices to clients.
• Collaborate with internal departments to support customer base.
• Meet productivity and department goals.

Skills

B2B experience

Strong organization

Excellent communication

Customer service

Phone & computer skills

Analytical skills

Team collaboration

Education

High School or equivalent

Job description

Pay rate: $19 an hour with a shift differential and quarterly bonus

Location: 5301 Maryland Way, Suite 100, Brentwood, TN 37027

Setup: Hybrid

What We Need

Corpay is currently looking to hire a Customer Relations Representative within our Fuel division. This position falls under our NAT/NAL lines of business and is in Brentwood, TN. In this role, you will provide business to business (B2B) support through inbound emails and phone calls to resolve client and cardholder requests to ensure satisfaction and retention. This position is responsible for assisting with various aspects of client relationships to ensure satisfaction and effective use of products and services to support client retention. You will report directly to the Operations Supervisor and regularly collaborate with other internal departments.

How We Work

As a Customer Relations Representative you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood office.
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Ability to react quickly and decisively to resolve customer issues in a professional manner.
• Ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities.
• Highly responsive to customer emails (Cases) and support customer calls when necessary; utilize available tools to track appointments and manage priorities.
• In-depth knowledge of products, services, and systems; ability to proactively train and recommend best practices to clients.
• Effectively interact with internal departments to support customer base.
• Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
• Meet minimum productivity requirements in regard to department goals and standard operating procedures.

Qualifications & Skills

• High School Education or equivalent, required.
• Successful B2B experience preferred with ability to be coached, initiative, and desire to have successful career path within.
• Must maintain an attendance record within company standards, and remain knowledgeable of new products, services, and procedures.
• Excellent level of personal organization. Demonstrated, strong people skills, analytical skills, attention to detail, follow-up skills.
• Excellent communication skills, both verbal and written to effectively communicate our product offerings and functionality.
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner.
• Proficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with the other internal departments.
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes