Customer Service Representative, Heart Center

Olympic Medical; Port Angeles (WA); On-site; USD 29,000 - 40,000; Full time

Job summary

Olympic Medical Center in Port Angeles, WA seeks a Customer Service Representative for the Heart Center. Primary duties include patient scheduling, data entry across multiple systems, verifying insurance coverage and obtaining authorizations, and assisting with patient registration.

Qualifications include a high school diploma (preferred) and knowledge of medical terminology. Prior experience as a Customer Service Assistant is valuable; Medical Assistant certificate preferred.

Qualifications

• High school diploma or equivalent preferred.
• Knowledge of medical terminology required.

Responsibilities

• Schedule patients and enter data into multiple computer systems.
• Verify insurance coverage and obtain authorization for services.
• Prepare charts, fax and disposition of medical records.
• Ready patients for visits per department protocols.
• Answer phones and assist with patient registration.

Skills

Customer service

Data entry

Phone support

Medical terminology

Education

High school diploma

Medical Assistant certificate (preferred)

Tools

Scheduling systems

Electronic data entry systems

Job description

ABOUT OLYMPIC MEDICAL CENTER

Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination!

FTE: 0% WORK SHIFT Days
PAY RANGE: $21.33 - $29.45 UNION: UFCW 3000-Support Services
SHIFT DIFFERENTIALS/PREMIUMS: Weekend & Holiday Shifts: No On Call Shifts: No Shift Differentials: Evening - $3.00/hour Night- $5.00/hour Weekend - $4.50/hour
Premiums: Standby - $3.50/hour Lead - $3.25/hour
Per Diem - 15% (on base, in lieu of benefits)

JOB DESCRIPTION

The Customer Service Representative in the Heart Center performs tasks necessary to promote efficient departmental functions and operations. This position is responsible for daily activities, including but not limited to patient scheduling, timely and accurate entering of data into multiple computer systems, verifying insurance coverage and obtaining authorization for services, preparing charts, faxing and disposition of medical records, readying patients for their visits per department protocols, and assisting with answering phones and patient registration. The Customer Service Representative provides backup coverage for other clerical staff members in their absence.

EDUCATION

High school diploma or equivalent preferred.

EXPERIENCE

1-year minimum experience as Customer Service Assistant required with OMC or equivalent as determined by OMC. Knowledge of medical terminology required. Completed required training for and has the ability to work at all Heart Center locations.

LICENSURE/CREDENTIALS

Medical Assistant certificate preferred.

BENEFITS INFORMATION

Click here for information about our benefits. For more information about our benefits, click here!

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.

CONTACT

Contact us: [e-mail] For answers to some frequently asked questions, click here.

ADDITIONAL INFORMATION

We welcome you the opportunity to join our team of highly-trained and experienced staff! We offer excellent benefits, competitive salaries and an intentional culture that represents respect and appreciation for all of our employees. OMC cares and is an eligible employer for Public Service Loan Forgiveness and other loan forgiveness programs.

Learn about our Career Pathways Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to myriad opportunities for outdoor enthusiasts, and a great place to live, work, play and raise a family. I find the staff and employees very caring and open, and I'm thrilled that there was an opening in my specialty to be able to come here. - Dr. Zina Hajduczok There is no better illustration of the value that rural facilities provide to their communities than the annual identification and recognition of the top-performing rural facilities. Each year, the rural hospitals are analyzed through the lens of the Chartis Rural Hospital Performance INDEX, the industry’s most comprehensive and objective assessment of rural hospital performance in the United States.

CERTIFICATIONS and LAWS

Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Equal Polygraph Protection Act (EPPA) Non-discrimination Patient Rights HIPAA