Customer Service Representative - Healthcare (Part Time)

Jobtome; Chester (VA); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

On-site food vendors

Paid time off

401k with company match

Wellness program

Career growth opportunities

Job summary

Maximus is hiring Customer Service Representatives to assist consumers navigating complex healthcare plans. This on-site role in Chester, VA offers flexible part-time schedules, a base pay of $16.75 per hour with a 10% evening shift differential and potential bonuses up to 3,280 USD.

Paid training and opportunities for career growth are provided. Responsibilities include handling basic inquiries across multiple channels, using systems for tracking and troubleshooting, and maintaining excellent

Qualifications

• Customer service experience or aptitude
• Strong communication and problem-solving skills
• Ability to manage multiple channels (phone, email, chat)

Responsibilities

• Provide customer service for basic inquiries via phone, email, chat or letters
• Handle routine calls and document details in the system
• Reference published materials or escalate to senior staff as needed
• Contribute to training, feedback, and process improvements
• Maintain regular and predictable attendance
• Participate in internal training for role certifications
• Assist with Medicare training requirements later in employment
• Adhere to shift schedules and possible overtime

Skills

Customer service

Multichannel support

Teamwork

Interpersonal skills

Job description

Location : On-site in Chester, VA
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Hourly Base Pay : $ 16.75 /hr. Plus up to $3,280 in bonus opportunities for eligible new hires.*
Schedule : Flexible Limited-Service Part -Time schedules available
Site Hours: Monday - Sunday, 8 a.M.
- 10 p.M. ;
t he targeted start date, hours, and schedule are discussed with recruiter
Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.M. and 10 p.M.
Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Pay and Benefits

• -Work/Life Balance Support : Flexible schedules that meet your lifestyle!
  

• -Competitive Compensation :
  

• $ 16.75/h r. + 10% shift differential for evening shifts
  

• Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*
  

• -Great Location & Workplace Perks : Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience
  

• -Paid Time Off Package : Paid accrued Sick Leave, PTO, and 11 paid holidays
  

• -Future Planning : 401k with company match
  

• -Career Growth : A supportive environment with career development and promotional opportunities
  

• -Maximus Wellness Support : Employee Assistance Program (EAP), Employee Wellness, and Discount Programs
  

• -Meaningful Work with Impact : No cold calling, sales, or collection calls required!
  

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.E. telephone, emails, web chats, or written letters).

• Calls are basic and routine.

• Uses computerized system for tracking, information gathering, and/or troubleshooting.

• Provides feedback when needed, provide input on call trends, processes, procedures, and training.

• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• Ability to work within established turnaround times

• Must have excellent interpersonal skills and the ability to organize simultaneous tasks

• Ability to work as a member of a team

• Regular and predictable attendance is required

• Must participate and certify in internal CCO training to begin this role.

• Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.

• May be required to work overtime and scheduled holidays.

• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. xzgxqkn An applicant's salary history will not be used in determining compensation.