Customer Service Representative- Hammond

S & W Wholesale Foods, LLC; Baton Rouge (LA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Company Match

Vacation and Personal Time Off

Employee Purchasing Discounts

Birthday Holiday

Job summary

S&W Wholesale Foods, LLC in Hammond, LA is seeking a Customer Service Representative to handle in-person, phone, and email interactions, build positive customer relations, and coordinate with internal teams to ensure customer requests are addressed promptly.

The ideal candidate will demonstrate excellent communication, organization, and problem-solving abilities, with time management skills and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED required.
• 1–2 years of related experience preferred.
• Excellent verbal and written communication.
• Ability to handle multiple tasks.
• Customer service experience preferred.

Responsibilities

• Greet and assist customers in person.
• Answer phones, transfer calls, and take messages.
• Process orders by mail, phone, email, or in-house staff.
• Listen to customer needs and determine actions.
• Support colleagues with administrative duties.
• Refer product questions to the appropriate person.
• Maintain accurate records.
• Follow up on orders and communicate delays.
• Perform other duties as assigned.

Skills

Communication skills

Customer service skills

MS Office

Organizational skills

Time management

Conflict resolution

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Customer Service Representative- Hammond

S&W Wholesale Foods is Louisiana’s leading independent food service supplier and is on the Move. We are looking for a Customer Service Representative (Hammond, LA) to join our team! The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

S&W Wholesale Foods is a family-owned, customer-oriented company and we align our progress with your success. We believe in candid communication, being genuine, and working together as one team to achieve our goals.

What you’ll do:

• Portraying a positive company image and engaging in professional and friendly communications with customers
• Answers phones, transfers call and takes messages
• Processing orders by mail, telephone, fax, email, or other employees
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Assisting colleagues and other employees with administrative duties
• Referring any customer questions regarding products or services to the appropriate person
• Performing accurate company-required recordkeeping
• Resolving customer issues to the best of your abilities or directing them to appropriate person to handle their issue.
• Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer.
• Following-up on orders to ensure delivery by specified dates
• Performing other duties as assigned

What you need to succeed:

• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Time Management: the ability to organize and manage multiple priorities.
• Proficient in Microsoft Office Suite or related software

Minimum Qualifications

• High school diploma or general education degree (GED), 1 - 2 years of related experience and/or training, or equivalent combination of education and experience
• Customer Service Experience

Physical Demands and Work Environment

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

Benefits Include:

• Birthday Holiday!
• Medical, Dental, and Vision Insurance
• Vacation and Personal Time Off
• 401k Company Match
• Employee Purchasing Discounts

Job Type:

Full-time, non-exempt

Onsite - Monday through Friday

S&W Wholesale Foods, LLC committed to providing equal employment opportunity for all employees. All employment decisions are made based on business needs and individual qualifications without regard to race, color, religion, national or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, family medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by law.