Customer Service Representative (gn) - Location Prague/CZ

DKV Mobility; United States; Hybrid; USD 15,000 - 22,000; Full time

Benefits offered by this job

Flexible working hours

Work from home option

25 days annual leave

Sick days

Performance-based bonus

Meal vouchers

Pension scheme

English language courses

Job summary

DKV Mobility in Prague seeks a Customer Service Representative to be the first contact for customers by phone and email, delivering professional, accurate support and building lasting relationships. You will manage CRM data, process card orders, and help meet team service targets.

Fluency in Czech is essential, with English or German as an advantage. The role offers flexible hours, potential for home-based work, generous leave, and a supportive team culture within a leading European mobility

Qualifications

• Completed secondary education (high school diploma or equivalent).
• Experience in customer service, support or administrative role is a plus.
• Good MS Office skills, especially Excel.
• Experience with CRM systems is beneficial.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with service focus.
• Ability to work independently and in a team.
• Strong organizational skills and attention to detail.
• Fluent Czech; English or German is a plus.

Responsibilities

• Act as the first point of contact for customers via phone, email, and other channels.
• Provide professional, accurate, solution-oriented support.
• Build and maintain long-term customer relationships based on trust.
• Identify customer needs and ensure high satisfaction.
• Process complaints and resolve issues.
• Maintain customer master data in CRM.
• Register customers in toll systems and support related admin tasks.
• Process applications and order DKV Cards for new customers.
• Ensure accuracy of customer records and documentation.
• Support achievement of service targets.

Skills

Communication

CRM

Excel

Customer service

Multichannel

Teamwork

Organization

English/German

Education

High school diploma

Tools

CRM systems

MS Office / Excel

Job description

Customer Service Representative (gn) - Location Prague/CZ

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

• Act as the first point of contact for customers via phone, email, and other communication channels.
• Provide professional, accurate, and solution-oriented support for customer inquiries.
• Build and maintain long-term customer relationships based on trust, reliability, and excellent service.
• Identify customer needs and ensure a high level of customer satisfaction.
• Complaint Handling & Issue Resolution
• Maintain and update customer master data in the CRM system.
• Register customers in toll systems and support related administrative processes.
• Process applications and order DKV Cards for new customers.
• Ensure the accuracy and completeness of customer records and documentation.
• Support the achievement of individual and team service targets.

What makes you stand out

• Completed secondary education (high school diploma or equivalent).
• Previous experience in customer service, customer support, or an administrative role is an advantage.
• Good MS Office skills, particularly Excel.
• Experience working with CRM systems is beneficial.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with a passion for delivering excellent service.
• Ability to work independently while contributing effectively within a team environment.
• Strong organizational skills and attention to detail.
• Solution-focused approach and ability to handle multiple priorities.
• Fluent Czechlanguage skills.
• Communicative English or German language skills are considered an advantage.

What We Offer

• Flexible working hours and the possibility to work from home.
• 25 days of annual leave.
• 3 sick days and 1 additional day off.
• Attractive performance-based bonus scheme.
• Cafeteria benefit programme.
• Meal vouchers.
• Contribution to supplementary pension insurance.
• English language courses and development opportunities.
• Modern and friendly working environment within a supportive and collaborative team.
• Fair and approachable leadership culture.
• #LI-DNI
• Regular team-building activities.
• Long-term career opportunities within DKV Mobility, a leading international mobility services provider.

Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified.

This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together!

#teamofteams

You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?