Commercial Lines Service Specialist

HUB International; West Fargo (ND); On-site; USD 29,000 - 32,000; Full time

Job summary

HUB International in West Fargo, ND, is seeking a Commercial Lines Service Specialist for a fully onsite role five days a week in the office. You will provide professional service to clients and internal teams, handling binders, certificates, endorsements and policy documents with accuracy.

Ideal candidates have an associate degree or equivalent, knowledge of property and casualty accounts, and experience with Epic or similar software.

Qualifications

• Associate’s degree or equivalent from two-year college or technical school preferred.
• Previous experience working with property and casualty account administration preferred.
• Experience with Epic or other insurance related software preferred.
• Ability to acquire and maintain approved accredited program designation preferred.
• State property and casualty insurance license, or ability to obtain, required.
• Knowledge of insurance agency operations.
• Excellent verbal and written communication skills.
• Team player with a great attitude, self-motivation and the ability to work in a fast-paced environment.
• Strong communication, interpersonal, multi-tasking, and organizational skills.
• Must be thorough, detail-oriented and is responsible for working with confidential information.
• Ability to accommodate immediate requests, perform under short deadlines and coordinate multiple jobs.

Responsibilities

• Respond promptly and professionally to the service needs of our clients.
• Work closely with the team in providing exceptional service.
• Assist team in following HUB process/procedures related to binders, certificates, endorsements, policy check and other related items while verifying accuracy.
• Knowledge of carrier online systems for obtaining quotes, loss runs, billing information, policy documents, etc.
• Assist with premium bearing transactions, audits and premium reconciliation.
• Maintain accurate, up-to-date client information in agency management system.
• Adhere to all HUB Broker Standards, processes, procedures and state regulations.
• Work closely with management on special projects and act as a back-up to team members as needed.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Team player

Multi-tasking

Organizational skills

Education

Associate degree

Property & casualty license

Two-year college or technical school preferred

Tools

Epic

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

This is a fully onsite role, requiring five days per week in the office.

As a Commercial Lines Service Specialist, you will provide professional, courteous service to our clients and internal team. Provides support in obtaining, maintaining, expanding, and servicing commercial accounts.

Job Responsibilities

• Respond promptly and professionally to the service needs of our clients
• Work closely with the team in providing exceptional service
• Assist team in following HUB process/procedures related to binders, certificates, endorsements, policy check and other related items while verifying accuracy
• Knowledge of carrier online systems for obtaining quotes, loss runs, billing information, policy documents, etc.
• Assist with premium bearing transactions, audits and premium reconciliation
• Maintain accurate, up-to-date client information in agency management system
• Adhere to all HUB Broker Standards, processes, procedures and state regulations
• Work closely with management on special projects and act as a back-up to team members as needed
• Other duties as assigned

Qualifications

• Associate’s degree or equivalent from two-year college or technical school preferred
• Previous experience working with property and casualty account administration preferred
• Experience with Epic or other insurance related software preferred
• Ability to acquire and maintain approved accredited program designation preferred
• An equivalent combination of education and/or relevant work experience may be substituted in lieu of minimum qualifications
• State property and casualty insurance license, or ability to obtain, required
• Knowledge of insurance agency operations
• Excellent verbal and written communication skills
• Team player with a great attitude, self-motivation and the ability to work in a fast-paced environment
• Strong communication, interpersonal, multi-tasking, and organizational skills
• Must be thorough, detail-oriented and is responsible for working with confidential information
• Ability to accommodate immediate requests, perform under short deadlines and coordinate multiple jobs

We are the perfect fit if you:

• Are seeking a progressive work environment at a rapidly growing organization
• Have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• Are focused on learning and development to enhance your industry knowledge and expertise
• Are a self-starter willing to invest time and energy to learn the technical aspects of our business
• Believe in integrity and building success by developing relationships with others

The expected salary range for this position is $21.00 to $23.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

Benefits

HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

What we offer you

• We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.