Customer Service Representative - Remote

Lensa; Austin (TX); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to join their fully remote team. The position involves answering inbound calls and providing top-tier customer service while handling inquiries and promoting services. The ideal candidate will possess strong multitasking and communication skills, and a high school diploma is required.

Qualifications

• Prior experience in a customer service related field preferred.
• Must be able to multi-task.
• Computer keyboard proficiency and internet navigation skills required.

Responsibilities

• Answer inbound calls from members and providers.
• Provide a high level of customer service.
• Handle customer service inquiries via phone and email.

Skills

Customer Service

Multitasking

Communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

Sharecare

Customer Service Representative - Remote

Remote

FT Customer Service Coordinator - Work From Home

Vatica Health

FT Customer Service Coordinator - Work From Home

Remote

IonTuition

Customer Service Rep - 100% Remote

Remote

Kelsey-Seybold Clinic

FT Customer Experience Representative - Work From Home

Remote

Skygen

FT Customer Service Representative - Work From Home

Remote

TruBridge

FT Customer Service Representative - Work From Home

Remote

Brightree

Customer Service Representative - Work From Home

Remote

TruBridge

FT Customer Service Representative - Work From Home

Remote

TruBridge

FT Customer Service Representative - Work From Home

Remote

PEAC Solutions

PT Customer Service Specialist - Work From Home

Remote

Transformations Care Network

FT Call Center Representative - Work From Home

Remote

ApexFocusGroup

Remote Work From Home Customer Service Representative Agent - Part Time Panelists Needed

Remote

ApexFocusGroup

Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

Remote

Customer Service Representative (Work from Home/Hybrid)

Centah Inc

Customer Service Representative (Work from Home/Hybrid)

Remote

Solace

FT Customer Experience Representative - Work From Home

Remote

Titan Cloud

FT Customer Experience Representative - Work From Home

Remote

Solace

FT Customer Experience Representative - Work From Home

Remote

Solace

FT Customer Experience Representative - Work From Home

Remote

Rivercity Insurance & Financial Services

Sales Representative - Work from Home

Remote

encompas

FT Customer Service Representative - Work From Home

Remote

Customer Service Representative - Work From Home

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.

Job Summary:

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

*This is a remote position and can be located anywhere within the United States.

Essential Job Functions:

Identify, evaluate and prioritize callerneeds, questions and concerns.

Formulate plans of resolution and respondappropriately and efficiently.

Maintain and restore customer satisfaction and partner with other teams as needed.

Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.

Proactively educate caller on program benefits.

Meet or exceed established call center metrics, attendance standards and quality levels.

Use computer tools to accurately process and document information.

Develop rapport with callers and appropriately adjust communication style.

Provide accurate information aboutSharecare programs and services.

Escalate issues internally and follow up on escalated issues.

Qualifications:

High School Diploma

Prior experience in a customerservice relatedfield preferred

Must be able to multi-task

General working knowledge of Microsoft Word &Outlook

Computer keyboard proficiencyand internet navigation skillsrequired

Have the ability towork effectively with others in a teamenvironment

Ability to thrive in a fast-growing always changingenvironment

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

[Call Center/ Remote] - Anywhere in U.S. / Up to $42K per year + bonuses / Medical, dental & vision / 401k / PTO - As a Customer Service Coordinator, you will: Conduct member outreach (telephonic, text and email) to schedule and confirm appointments; Effectively leverage practice management...

Job Description Are you ready for a fully-remote, work from home, professional customer service role? Are you ready to level up your skills? Are you ready to work for an employee-focused company that makes a difference in customer's lives? If you answered "yes" to these questions, the IonTuition...

[Customer Service / Call Center / Remote] - Anywhere in U.S. / Up to $56,413 per year / Medical, dental & vision / 401k matching / PTO - As a Customer Experience Rep at Kelsey-Seybold Clinic, you will: Support member outreach activities to ensure a positive customer experience; Perform welcome...

[Call Center / Remote] - Anywhere in U.S. / Up to $48,691 per year / Health, dental & vision / 401k / PTO / M-F 8a-4:30p CST - As a Customer Service Rep at Skygen, you will: Provide education to callers on the benefits of utilizing the member and provider insurance portals; Service dental, medical,...

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Paid training / Multiple shifts available / Evening shift differential / No weekends - As a Customer Service Rep at TruBridge, you will: Make outbound courtesy calls to patients to ensure...

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401k / PTO - As a Customer Service Rep at Brightree, you will: Manage inbound and outbound phone calls, respond to follow-up emails, and engage in chat support; Serve as the primary contact for order...

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Paid training / Multiple shifts available / Evening shift differential / No weekends - As a Customer Service Rep at TruBridge, you will: Make outbound courtesy calls to patients to ensure...

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Paid training / Multiple shifts available / Evening shift differential / No weekends - As a Customer Service Rep at TruBridge, you will: Make outbound courtesy calls to patients to ensure...

[Call Center / Remote] - Anywhere in U.S. / Competitive compensation & benefits - As a Customer Service Specialist at PEAC Solutions, you will: Answer a minimum quota of customer calls daily, speaking to customer concerns, addressing changes, invoicing questions, late charge or payment history...

[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $23 per hour / Medical, dental & vision / 401K - As a Call Center Rep you'll: Handle inbound calls, conducting initial screenings and assessments to gather vital information; Provide compassionate support to individuals in crisis,...

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market...

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research...

Job Description **This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North...

[Customer Service / Remote] - Anywhere in U.S. / $45K per year / Medical, dental & vision / 401k - As a Customer Experience Rep at Solace, you will: Resolve client and advocate inquiries to their complete satisfaction via phone, email, and chat; Build strong relationships with our clients and...

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Experience Rep at Titan Cloud, you will: Provide a positive first point of contact with customers who may be having an issue; Maintain accurate and detailed records of customer...

[Customer Service / Remote] - Anywhere in U.S. / $45K per year / Medical, dental & vision / 401k - As a Customer Experience Rep at Solace, you will: Resolve client and advocate inquiries to their complete satisfaction via phone, email, and chat; Build strong relationships with our clients and...

[Customer Service / Remote] - Anywhere in U.S. / $45K per year / Medical, dental & vision / 401k - As a Customer Experience Rep at Solace, you will: Resolve client and advocate inquiries to their complete satisfaction via phone, email, and chat; Build strong relationships with our clients and...

Position Overview: Are you ready to ignite your career in sales with passion and professionalism? We are on the hunt for a dynamic and motivated Outside Sales Representative to join our vibrant team and propel the growth of our life insurance products. As a key player in our sales force, you will...

[Customer Support / Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / Retirement benefits / PTO - As a Customer Service Rep at encompas, you will: Answer incoming customer calls and respond to inquiries in a professional and timely manner; Troubleshoot and resolve customer...

[Customer Support / Remote] - Anywhere in U.S. / Up to $26 per hour + bonuses / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at La Colombe, you will: Provide exceptional customer service to all clients through various channels such as phone, email, and chat; Maintain a...

Customer Service Representative - Remote

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government...