Customer Service Representative (Remote)-Travel

The Destination Knot; Georgia (VT); Remote; USD 35,000 - 65,000; Full time

Job summary

A leading travel planning company seeks a dedicated Customer Service Representative to join their fully remote team. Responsibilities include supporting clients throughout their travel planning process, ensuring timely communication and issue resolution. The ideal candidate will have strong communication skills and a passion for client satisfaction in the travel industry.

Benefits

Fully remote and flexible work environment

Comprehensive training and ongoing support

Access to industry tools and travel perks

Qualifications

• Previous experience in customer service preferred, particularly in travel or hospitality.
• Strong written and verbal communication skills are essential.
• Ability to work independently in a remote environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat platforms.
• Assist with booking confirmations and travel changes.
• Coordinate with vendors to fulfill service requests.

Skills

Communication

Problem-Solving

Attention to Detail

Tools

CRM platforms

Online booking tools

Job description

Customer Service Representative (Remote)-Travel

Customer Service Representative (Remote)-Travel

This range is provided by The Destination Knot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35,000.00/yr - $65,000.00/yr

Job Title:
Customer Service Representative (Remote) – Travel Industry

About Destination Knot:
Destination Knot is a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide. From all-inclusive resorts and cruises to custom itineraries and group trips, we combine expert service with deep industry knowledge to help our clients travel with confidence and ease.

Position Overview:
We are seeking a reliable, client-focused Customer Service Representative to join our fully remote team. In this role, you will support clients before, during, and after their travel planning process by providing timely communication, resolving issues, and ensuring a smooth and stress-free experience. The ideal candidate has a passion for helping others, strong communication skills, and a commitment to delivering exceptional service in the travel space.

Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat platforms

Assist with booking confirmations, travel changes, and general service questions

Resolve customer concerns with professionalism and efficiency

Communicate updates related to itineraries, travel documents, or supplier changes

Maintain accurate records of client communications and updates

Coordinate with suppliers, vendors, and internal team members to fulfill service requests

Stay informed about travel policies, destinations, and industry changes relevant to client needs

Qualifications:
Previous experience in customer service (travel, hospitality, or service industry preferred)

Strong written and verbal communication skills

Detail-oriented with excellent organizational and problem-solving abilities

Comfortable using email, CRM platforms, and online booking tools

Ability to work independently in a remote environment

Must be 18 years or older with access to a computer and stable internet connection

Interest in the travel industry and a passion for client satisfaction

What We Offer:
Fully remote and flexible work environment

Comprehensive training and ongoing support

Opportunities for growth within a supportive, travel-focused team

Access to industry tools and travel perks

Performance-based incentives

Work Environment:
This is a fully remote position. Ideal for individuals who are service-minded, proactive, and thrive in a client-facing role within the dynamic and rewarding travel industry.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality, Food and Beverage Services, and Retail

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