Customer Service Representative

TEKsystems; Maplewood (MN); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking a fully remote customer service representative in Minnesota. The role involves acting as a liaison between 3M and customers, managing inquiries and orders, and requires a Bachelor's degree along with 1-3 years of customer service experience. Offers a competitive hourly rate and comprehensive benefits including health insurance, retirement plans, and paid time off.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 1-3 years of customer service experience required.

Responsibilities

• Acts as the primary liaison between 3M and customers.
• Handles order entry, status updates, and product inquiries.
• Manages the customer order process from entry to delivery.

Skills

Customer service

Problem solving

Communication

Education

Bachelor's degree

Job description

life insurance, sick time, 401(k), retirement plan

*TEKsystems is actively hiring for a fully remote customer service representative for client in MN. **MN residents only***
*Start Date: *June 30th
*Job Description*

* Acts as the primary liaison between 3M and our customers
* Handles Order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues
* Communicates clearly and professionally with external customers and internal 3M personnel by telephone and/or written correspondence
* Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing
* Systematic problem solving in regard to material information records and master data monitoring
* Communicating and working with price change activity, looking at order reports and communicating with customers and internal teams
* Educates and informs the customer of various processes and directs customers to appropriate resources
* Managing the customer order process from entry to delivery
*Skills and Qualifications*

* Bachelor's degree required
* 1-3 years of customer service experience
*Pay and Benefits*
The pay range for this position is $23.57 - $23.57/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 18, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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