Customer Service Representative (Full-Time)

Dayton Freight Lines, Inc.; Louisville (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay and benefits

Career advancement opportunities

Modern facilities

Comprehensive benefits package (Health

Paid holidays and vacation

Job summary

Dayton Freight Lines, Inc. seeks a Customer Service Representative to support customers with freight pickup requests, rate quotes, and shipment tracing from our Louisville, KY location. You will interact with drivers and internal teams to ensure quick, accurate responses.

The role emphasizes professional communication, attention to detail, and the ability to handle multiple inquiries in a fast-paced environment while maintaining service quality.

Qualifications

• High-volume call handling experience in a fast-paced office.
• Strong communication and customer service skills.
• Excellent keyboarding and data entry accuracy.
• Proficient with Microsoft Office programs.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

Skills

Excellent keyboarding skills

Excellent communication and customer −

Experience with handling a high volume

Fast-paced environment, high attention

Tools

Microsoft Office

Job description

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.