Customer Service Specialist

Town of Front Royal; Front Royal (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Holidays

Health Insurance

Dental Insurance

Vision Insurance

Wellness Programs

Employee Assistance Program

Retirement Plan

Job summary

The Town of Front Royal is seeking a Customer Service Specialist to provide professional customer service for the Finance Department, handling payments, accounts, and revenue reconciliation. The role supports establishing utility accounts and payment collections in accordance with municipal policies.

Candidates should have at least one year of financial customer service experience, a high school diploma or GED, and a valid driver's license.

Qualifications

• Experience: One (1) year of experience in financial customer service.
• Education: High School Diploma/GED.
• Other: Valid Driver's License.
• Knowledge of customer service methods and client interaction.
• Familiarity with office equipment and basic bookkeeping.

Responsibilities

• Routine collection of utility payments, taxes, licenses, decals, permits, and other revenues; ensure payments are posted timely and accurately.
• Open/close utility, business license, and meals/lodging accounts; inform customers of services and guidelines.
• Receive customer inquiries via phone, in person, or correspondence.
• Process work orders, name/address changes, and update records.
• Invoicing for meals, lodging, and business licenses.
• Generate end-of-day balancing reports; reconcile daily revenue collections.

Skills

Customer service

Clerical and office procedures

Office equipment usage

Modern bookkeeping principles

Internal controls

Office automation

Clear communication

Multitasking

Data entry and typing

Education

High School Diploma/GED

Tools

Office automation software

Fax/Cax/Scanner usage

Job description

The Customer Service Specialist is responsible for professional work providing customer service responsibilities for the Finance Department to citizens, businesses, and customers by following established municipal policies and procedures. The Customer Service Specialist performs the collection of utility, tax, licensing, and other revenue from citizens, customers, and businesses and for the reconciling of their revenue receipts in the finance payment center. In addition, the Customer Service Specialist assists with the coordination of establishing utility accounts and the actions necessary for collection of payment.

FLSA Status: Non-Exempt

Benefits

• 14 Observed Holidays
• Health, Dental, Vision & Wellness
• Employee Assistance Program
• Retirement Plan through Virginia Retirement System
• Tuition Reimbursement
• Paid Time Off
• Disability Insurance
• Life Insurance

Schedule

• Monday through Friday
• 8:00am to 5:00pm

All new employees must satisfactorily complete a background check. A conditional offer of employment may then be made contingent upon the successful completion of a physical exam that includes alcohol and drug testing.

The Town of Front Royal is an equal opportunity employer in all aspects of employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, childbirth or related medical conditions, national origin, age, marital status, disability (physical/mental), family medical history, or genetic information, political affiliation, or veteran status.

Responsibilities

• Routine collection of customer utility payments, tax payments, business licenses, decals, permits, and other Town revenues; ensuring that payments are posted timely and accurately.
• Routine processes of opening/closing of utility accounts, business license accounts, and meals/lodging accounts; including notifying customers of applicable services/guidelines and ensuring that proper information is conveyed to Town staff.
• Receive customer inquiries on phone, in person or by correspondence.
• Receive, record, and process a variety of work order requests; process name/address changes; update records as required.
• Invoicing of meals, lodging, and business licenses timely and accurately.
• Generate end of day balancing reports; balance cash receipts.Ensure reconciliation of daily revenue collections is performed in a timely manner.
• Properly create and distribute work orders to ensure that customer requests are met to the best of the Town's ability.
• Ensure conformance with generally accepted principles, policies, and practices of public agency finance.
• Provide customer services as related to Town customers, citizens and businesses.
• Assist customers both in person and on the telephone in a prompt, courteous manner.
• Coordinate payment arrangements with customers and provide customers with confirmation; ensuring that arrangement is properly inputted into database.
• Timely and accurately process mail daily.
• Filing of work orders, invoices, tax/licensing documents, and various other documents.
• Perform other duties as assigned.

Requirements

Experience: One (1) year of experience in financial customer service

Education: High School Diploma/GED

Other: Valid Drivers License

Qualifications

• Customer service and client interaction methods
• Clerical and office procedures and policy
• Office equipment and their uses
• Modern bookkeeping principles and practices
• Internal control procedures and management information systems
• Office automation and computerized financial application
• Public Finance
• Use of a variety of office machines; i.e., fax, copier, scanner, and others in department
• Strong typing skills
• Be organized and capable of multi-tasking
• Communicate in a clear and concise manner both orally and in writing
• Express ideas effectively
• Establish and maintain effective working relationships.

Work Environment

• Work is performed inside a climate-controlled office with occasional exposure to outside weather.
• The office environment is typically quiet, but busy. Conditions also include meeting several deadlines and managing a number of requests/situations at one time.

Physical Demands

• Frequently required to sit for extended periods of time; vocal communication to exchange ideas; use hands to handle, or feel objects with repetitive motions, tools, or controls; reach with hands and arms; travel short distances within the office;
• Occasionally lift and/or move up to twenty-five (25) pounds; view reports and computer screens with visual acuity; and concentrate for extended periods of time with attention to detail and accuracy.