Customer Service Representative - Full-Time

STORE SUPPLY WAREHOUSE LLC; Bridgeton (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

401(k) plan

Life insurance (company-paid)

Short-term disability

Long-term disability (company-paid)

Job summary

Store Supply Warehouse LLC in Bridgeton, MO is hiring a Customer Service Representative (Full Time) to be the main contact for customer questions and concerns. You will handle inbound calls, enter orders, and maintain product knowledge to assist customers effectively.

You will engage customers via phone, email, and chat, build relationships, and support outbound outreach to introduce our products. Training is provided and growth opportunities exist within a fast-paced team environment.

Qualifications

• High School Diploma or GED required.
• Customer service experience of one year or more in a call center preferred, but not required; training will be provided.
• Computer literate, proficient in data entry and typing.
• Ability to navigate between different websites and multitask.
• Ability to work in a quick-paced customer service environment; troubleshoot and take corrective action when necessary.
• Experience with outbound sales/telemarketing a plus.
• Fluent in Spanish a plus but not required.

Responsibilities

• Provide an excellent customer experience through phone, email, and chat by addressing questions, concerns, and requests in a timely and professional manner.
• Proactively engage potential customers through outbound calls and emails to introduce Store Supply Warehouse.
• Build and maintain strong customer relationships, ensuring high levels of customer satisfaction and loyalty.
• Stay up to date with SSW product knowledge and industry trends to effectively communicate benefits to customers.
• Identify customer needs and recommend the appropriate products or services to meet those needs.

Skills

Customer service

Data entry

Typing

Multitasking

Outbound calls

Education

High school diploma or GED

Job description

Customer Service Representative – Full Time

Store Supply Warehouse is adding dedicated, service‑oriented professionals to join our team as a Customer Service Specialist at our main headquarters in Bridgeton, MO. As a Customer Service Representative, you will be the point person for customer questions and concerns, handle inbound calls, and enter orders into our system.

Key Responsibilities

• Provide an excellent customer experience through phone, email, and chat by addressing questions, concerns, and requests in a timely and professional manner.
• Proactively engage potential customers through outbound calls and emails to introduce Store Supply Warehouse.
• Build and maintain strong customer relationships, ensuring high levels of customer satisfaction and loyalty.
• Stay up to date with SSW product knowledge and industry trends to effectively communicate benefits to customers.
• Identify customer needs and recommend the appropriate products or services to meet those needs.

Qualifications

• High School Diploma or GED required.
• Customer service experience of one year or more in a call center preferred, but not required; training will be provided.
• Computer literate, proficient in data entry and typing.
• Ability to navigate between different websites and multitask.
• Ability to work in a quick‑paced customer service environment; troubleshoot and take corrective action when necessary.
• Experience with outbound sales, telemarketing, or company/product introductions a plus.
• Fluent in Spanish a plus but not required.
• Willingness to maintain a safe and ethical work environment and work effectively as a team member.

Benefits

• Starting hourly wage of $17.50 per hour.
• Opportunity for growth and merit increases.
• Medical benefits options for you and your family, eligible within 60 days of start date.
• Dental insurance.
• Vision insurance.
• Medical Flexible Spending Account (optional).
• Dependent Care Flexible Spending Account (optional).
• Basic employee life insurance (company‑paid).
• Short‑term disability.
• Long‑term disability (company‑paid).
• 401(k) plan.

Store Supply Warehouse is an Equal Opportunity Employer (M/F/D/V).