CUSTOMER SERVICE REP

Grabber-Construction-Products-Inc; Phoenix Park (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Grabber Construction Products Inc is seeking a Customer Service Representative to be the first point of contact for customers, handling orders and providing product knowledge to support sales teams. The role may also involve assisting in the warehouse, pulling orders, and coordinating pickups or deliveries.

Bilingual English/Spanish is a plus, with training provided and opportunities to back up warehouse staff during peak periods.

Qualifications

• 2 years of customer service experience preferred.
• Warehouse experience a plus.

Responsibilities

• Maintain branch or region order email inbox.
• Provide product knowledge.
• Builds sales, enters orders.
• Ensures orders are filled for pick up or delivery; payments received if required.
• Look up inventory.
• Quotes customers.
• Provide support to branch staff and sales team.
• Backup warehouse staff and delivery drivers when needed.
• Performs all other duties as assigned.

Skills

Excel

Word

PowerPoint

OneNote

Teams

Outlook

Bilingual English/Spanish

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE REP

4 days ago Requisition ID: 1472

Vision

Leader in contractor productivity products and customer service excellence, while building careers and communities.

Mission

To significantly contribute to the success of our business partners.

Values

Your Role

Customer Service Representatives play a critical role in the success of our business as the first line of contact to our customers . The target is to ensure customer service excellence . This role may also support Operations in the warehouse in helping back up team members for pulling orders and loading materials.

Duties and Responsibilities

• -M aintains branch or region order email inbox
• -P rovide s product knowledge
• -B uild s sales, enter s orders
• -E nsur e s orders are filled for pick up or scheduled for delivery and payments received if required .
• -L ook s up inventory
• -Q uote s customers
• -Provides support to Branch Staff for either one or multiple locations, depending on size and scope.
• -Communicate s with the sales team and management of selling trends and customer satisfaction.
• -Provide s support to customers and sales team in region or assigned to local branch
• - May help back up warehouse associates and delivery driversby assignment when short staffed or when a surge in orders occurs.
• - Performs a ll other duties as assigned.

Minimum Job Qualifications

• -2 Years of Customer Service Experience preferred
• - Previous experience working a warehouse a plus.

Knowledge, Skills, and Abilities

• -Excel, Word, PowerPoint, OneNote, Teams, and Outlook
• -Bilingual in English and Spanish a plus

Work Conditions

• -Mainly inside , possibly in the warehouse or outside for short periods of time
• -Standing and s itting at desk while working on computer
• -Operating a forklift as a backup (after being properly trained)
• -Delivery Driving in company trucked (after being properly trained)
• -Lifting capabilities4 0 lbs .
• -Directly with customers
• -Around warehouse equipment and vehicles

Safety Responsibility

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work location, exercises and p romotes safe behaviors and shows unyielding support of programs, rules, and policies regarding safety.