Centralia IL Member Service Representative

KASKASKIA VALLEY COMMUNITY CREDIT U; Centralia (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

A community credit union is seeking a Member Service Representative (MSR) to assist members with their banking needs, including deposits and account inquiries. The role requires exceptional customer service skills and attention to detail while working in a fast-paced environment. Responsibilities include greeting customers, providing banking assistance, and ensuring adherence to cash handling policies. Ideal candidates should possess strong communication and interpersonal skills, with previous banking experience preferred.

Qualifications

• Previous experience in a banking setting desired.
• Strong communication and interpersonal skills required.
• Excellent attention to detail necessary.
• Excellent attention to detail.
• Strong problem solving skills.

Responsibilities

• Greet customers and ascertain their needs.
• Assist customers with banking needs.
• Follow cash handling procedures and policies.
• Answer questions about banking options and products available to customers
• Provide exceptional customer service and support

Skills

Customer service skills

Attention to detail

Communication skills

Problem solving skills

Problem solving

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Job Summary

We are seeking a Member Service Respresentative (MSR) to join our team! As an MSR on the team, you will be responsible for assisting everyday members with their banking needs, which can include making deposits, making accurate change for businesses, and providing members with account information. You will also answer questions about the credit union and services provided, offer solutions to members facing issues with their accounts, and offer exceptional member service. The ideal candidate has exceptional customer service skills, strong attention to detail, and is comfortable working in a fast-paced environment.

Responsibilities

• Greet customers and ascertain what their needs are
• Assist customers with everyday banking needs
• Follow all cash handling procedures and policies
• Answer questions about banking options and products available to customers
• Provide exceptional customer service and support

Qualifications

• Previous experience in a banking setting desired
• Strong communication and interpersonal skills
• Strong customer service skills
• Excellent attention to detail
• Strong problem solving skills