CUSTOMER SERVICE REPRESENTATIVE-FT

Cutter Aviation; Prescott (AZ); On-site; USD 22,041 - 30,307; Full time

Job summary

Cutter Aviation is seeking energetic and knowledgeable Customer Service Representatives to be the friendly face of the company at the Prescott facility. The CSR will build exceptional relationships with aircraft owners, operators, partners and the broader business aviation community.

Based in Prescott, AZ, the role involves front desk duties, handling inquiries, scheduling, billing, and ensuring FAA and TSA compliance while coordinating with line service teams.

Qualifications

• Must be able to multitask.
• 1–3 years of customer service experience.
• Strong interpersonal and communication skills.
• Professional appearance and mannerisms.
• Excellent organizational and customer service skills with a sincere desire to assist customers.
• Must have computer skills. Ability to use radio communication, phonetic alphabet, and military time.

Responsibilities

• Actively uses the following to meet customer needs: acknowledge dissatisfaction, resolve complaints, refer unresolved issues.
• Monitor arrival, parking, refueling, loading, and departure of all aircraft.
• Determine charges for services, collect payments, or arrange billing.
• Process reservations; record customer interactions and transactions.
• Provide catering and information about products and services; escort passengers/crew as needed.
• Ensure FAA and TSA rules are followed and coordinate airfield activity.
• Check orders with line service, solicit new or additional services, and track transportation activities.

Skills

multitask

customer service experience

interpersonal skills

communication skills

professional appearance

organizational skills

computer skills

radio communications

Job description

Summary

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world‑class customer service. The CSR is effectively the company’s store‑front at the facility, acting as the internal representative to aircraft owners, operators, business partners, and the broader business aviation community.

Prescott, AZ

Key Duties

Actively uses the following to meet customer needs:

• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Determine charges for services requested, collect payments, or arrange for billing.
• Process reservations; keep records of customer interactions and transactions. Record details of inquiries.
• Drive passengers and/or crew members on and off the airfield to designated locations such as hotels, main airports, or aircraft.
• Complete contract forms, prepare change‑of‑address records, and issue service discontinuance orders using computers.
• Provide catering to customers; confer with customers by telephone or in person to provide information about products and services.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, including escorting passengers and/or crew members via walking or company vehicle.
• Check and verify correct orders (fuel and catering) are placed and dispatched to line service technicians. Solicit sale of new or additional services or products.
• Maintain air‑to‑ground and point‑to‑point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Other duties and responsibilities as assigned.

Requirements and Skills

• Must be able to multitask.
• 1–3 years of customer service experience.
• Strong interpersonal and communication skills.
• Professional appearance and mannerisms.
• Excellent organizational and customer service skills with a sincere desire to assist customers.
• Must have computer skills. Ability to use radio communication, phonetic alphabet, and military time.

Other Requirements

• Clean driving record.
• Able to pass a background check.
• Ability to pass a drug screening test.

Salary

$19.00 per hour.