CUSTOMER SERVICE REPRESENTATIVE-FT

Cutter Aviation, Inc.; Prescott (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Cutter Aviation, Inc. in Prescott, AZ is seeking an energetic Customer Service Representative to be the face of the company at the facility. You will handle customer inquiries, coordinate services, and ensure smooth operations for aircraft owners, operators, and business partners.

The role requires strong communication, multitasking, and a professional appearance, with a focus on world‑class service while adhering to FAA and TSA regulations.

Qualifications

• Must be able to multitask while maintaining customer focus.
• 1–3 years of customer service experience required.
• Strong interpersonal and communication skills are essential.
• Professional appearance and demeanor are required.

Responsibilities

• Handle customer inquiries and resolve issues to ensure satisfaction.
• Refer unresolved grievances to appropriate departments as needed.
• Monitor aircraft activity including arrival, parking, refueling, and departure.
• Process service charges, collect payments, and assist with billing.
• Record customer interactions and transactions accurately.
• Escort passengers and crew as needed and coordinate with line service.
• Ensure compliance with FAA and TSA rules and company policies.
• Maintain air-ground communications and assist dispatch duties.

Skills

Multitask

Customer service

Interpersonal communication

Professional appearance

Organizational skills

Computer skills

Radio communication

Job description

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world‑class customer service. The CSR is effectively the Company’s store‑front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

Actively uses the following to meet customer needs:

• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Determine charges for services requested, collect payments, or arrange for billing.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Driving of passengers and/or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and/or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
• Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Maintain air‑to‑ground and point‑to‑point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Other duties and responsibilities as assigned.

Requirements and Skills

• Must be able to multitask.
• 1-3 years of Customer Service Experience.
• Strong interpersonal and communication skills.
• Have professional appearance and mannerisms.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.