CUSTOMER SERVICE REPRESENTATIVE - FT

Cutter Aviation; Steamboat Springs (CO); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Supplemental plans

Job summary

Cutter Aviation in Colorado Springs, CO is seeking a Customer Service Representative to be the front-line contact for aircraft owners, operators and partners. You will handle information, reservations, billing queries, and resolve issues with a focus on world-class service.

The ideal candidate has 1–3 years of customer service experience, strong interpersonal skills, and the ability to multitask in a fast-paced environment. FAA/TSA rules knowledge is a plus.

Qualifications

• 1–3 years of customer service experience.
• Strong interpersonal and communication skills.
• Proficient computer skills and ability to use radio communications.

Responsibilities

• Assist customers by phone or in person with product and service information.
• Process reservations and document customer interactions and transactions.
• Determine charges, collect payments, and handle billing arrangements.
• Address complaints and refer unresolved issues to appropriate departments.
• Ensure FAA and TSA rules are followed during operations.
• Escort passengers or crew and manage airfield-related tasks as needed.

Skills

Customer service experience

Interpersonal communication

Multitasking

Computer skills

Professional appearance

Job description

Overview

Cutter Aviation is searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world‑class customer service. The CSR is effectively the Company’s store‑front at the facility and serves as the internal representative to aircraft owners, operators, business partners and the business aviation community.

Colorado Springs, CO

Key Duties

• Catering to customers; confer with customers by telephone or in person to provide information about products and services.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Determine charges for services requested, collect payments, or arrange for billing.
• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Check and verify correct orders (i.e., fuel and catering) are placed and dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and/or crew members through the airfield via different traveling modes such as walking or driving company vehicle.
• Driving passengers and/or crew members on and off airfield to designated locations such as hotel, main airport, aircraft, etc.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Maintain air‑to‑ground and point‑to‑point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Other duties and responsibilities as assigned.

Requirements and Skills

• 1–3 years of Customer Service experience.
• Must have computer skills; ability to use radio communication, phonetic alphabet and military time.
• Strong interpersonal and communication skills.
• Excellent organizational and customer service skills with a sincere desire to assist customers.
• Professional appearance and mannerisms.
• Must be able to multitask.

Benefits

Medical, Dental, Vision and Supplemental Plans.

Salary

$20.00/HR

What To Expect

Applicants selected for employment will be required to pass a pre‑employment drug screening, MVD and background check.