CUSTOMER SERVICE REPRESENTATIVE - FT

Cutter Aviation, Inc.; Georgetown (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cutter Aviation in Texas seeks a Customer Service Representative to be the friendly face of the facility. You will build relationships with aircraft owners, operators, and partners, delivering world‑class service and handling interactions with professionalism.

Responsibilities include resolving complaints, coordinating with departments, tracking arrivals and departures, processing charges, and maintaining accurate records.

Qualifications

• Experience delivering customer service in fast‑paced environments.
• Strong communication and interpersonal skills.
• Able to stay organized and professional in front of customers.

Responsibilities

• Acknowledge and resolve customer complaints.
• Refer unresolved grievances to designated departments.
• Monitor aircraft arrivals, parking, refueling, loading, and departures.
• Determine charges for services and collect payments.
• Maintain records of customer interactions and transactions.
• Escort passengers/crew as needed and convey information about services.

Skills

Multitasking

Customer service

Interpersonal communication

Professional appearance

Organization

Computer skills

Job description

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world‑class customer service. The CSR is effectively the Company’s store‑front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Determine charges for services requested, collect payments, or arrange for billing.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
• Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Maintain air‑to‑ground and point‑to‑point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
• Other duties and responsibilities as assigned.

Requirements and Skills

• Must be able to multitask.
• 1-3 years of Customer Service Experience.
• Strong interpersonal and communication skills.
• Have professional appearance and mannerisms.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.