Customer Service Representative - Front Line

Alick's; South Bend (IN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) & 401(k) Match

Paid Training

Paid Time Off

Employee Discount

Job summary

Alick's in South Bend, IN is seeking dependable customer service professionals for a full-time role. You will greet customers, provide product and funding information, and handle order intake and payment coordination with attention to safety and accuracy.

Responsibilities include assisting customers by phone or in person, maintaining professional service, and following up on equipment loans and overdue returns. Training is provided and benefits are offered.

Qualifications

• Must have a positive attitude.
• Must pass a background check.
• High school diploma or equivalent required.

Responsibilities

• Greets customers promptly and courteously.
• Remains professional and resourceful when assisting customers by telephone or in-person.
• Provides product and funding information to customers.
• Completes order intake by computer access and/or manual form. Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.
• Provides customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.
• Make calls out to our customers who have borrowed equipment through Alick's and attempt to recollect equipment that is overdue or equipment that is due soon.

Skills

Positive attitude

Education

High school diploma or equivalent

Job description

Job Details

Job Location: South Bend, IN 46635 Position Type: Full Time Education Level: High School Job Category: Customer Service

Looking for professional, dependable, and caring individuals to become members of our team. Amazing customer service skills is a big plus!

Requirements

• A positive attitude
• Pass a background check
• High school diploma or equivalent

Benefits

• Health Insurance
• Dental & Vision Insurance
• 401(k) & 401(k) Match
• Paid Training
• Paid Time Off
• Employee Discount

Responsibilities

• Greets customers promptly and courteously.
• Remains professional and resourceful when assisting customers by telephone or in-person.
• Provides product and funding information to customers.
• Completes order intake by computer access and/or manual form. Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.
• Provides customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.
• Make calls out to our customers who have borrowed equipment through Alick's and attempt to recollect equipment that is overdue or equipment that is due soon.

Schedule

• Schedule:8-hour shift
• Day shift Monday to Friday
• On Call Weekend availability