Certified CSR Fitter

Alick's; Michigan City (IN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) & 401(k) Match

Paid Training

Paid Time Off

Employee Discount

Job summary

Alick's in Michigan City, IN is seeking a dedicated Mastectomy Fitter to provide fitting and delivery of breast prostheses and mastectomy products to patients in hospitals, clinics, and home settings.

You will assess patient needs, discuss product options and insurance coverage, perform measurements, and ensure proper fit while maintaining compassionate, professional service. The role emphasizes patient education and accurate documentation.

Qualifications

• Must complete a Mastectomy Fitter program and pass the certification exam.
• Minimum of 500 hours of documented patient care.
• High school diploma or equivalent required.
• Background check required prior to employment.
• Demonstrates positive attitude and professional patient interaction.

Responsibilities

• Provides fitting and delivery of breast prostheses and mastectomy products to patients in hospitals, clinics, or home settings.
• Discusses product options and insurance coverage with patients.
• Performs required measurements for proper sizing and fit.
• Assists patients with selection of prostheses, bras, and related garments.
• Ensures a proper and comfortable fit and demonstrates product usage and safety.
• Greets customers promptly and maintains professional conduct in person and by phone.
• Completes order intake and coordinates with payers and delivery schedules.
• Provides customers with accurate funding information and delivery timelines.

Skills

Positive attitude

Excellent customer service

Strong communication

Education

High school diploma or equivalent

Mastectomy Fitter program completion

Certified Mastectomy Fitter exam

500 hours patient care

Job description

Job Details

Job Location: Michigan City, IN 46360Looking for professional, dependable, and caring individuals to become members of our team. Amazing customer service skills is a big plus!

Requirements

• A positive attitude
• Pass a background check
• High school diploma or equivalent
• Completion of an approved Mastectomy Fitter program and/or appropriate training at an approved accredited education facility; Must pass a Certified Mastectomy Fitter examination and submit his/her certificate of completion and official transcript from the education facility; and a minimum of 500 hours of documented patient care.

Benefits

• Health Insurance
• Dental & Vision Insurance
• 401(k) & 401(k) Match
• Paid Training
• Paid Time Off
• Employee Discount

Responsibilities

• Provides individualized fitting and delivery of breast prostheses and mastectomy products and services to ill, injured, convalescent, and disabled persons in such settings as hospitals, clinics, physician offices, private homes, schools, sanitariums, and similar institutions.
• Discusses with the patient the various products available for the surgical procedure performed.
• Discusses with the patient what products and quantity of products are eligible for any type of insurance coverage.
• Performs required measurements.
• Assists the patient with appropriate selection of post-mastectomy and/or lumpectomy prostheses, bras, and associated garments.
• Ensures a proper fit.
• Demonstrates the knowledge, skill, and ability necessary to recognize and provide age specific care in the treatment, assessment, and education of patients of various ages.
• Greets customers promptly and courteously.
• Remains professional and resourceful when assisting customers by telephone or in-person.
• Provides product and funding information to customers.
• Completes order intake by computer access and/or manual form. Determines order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.
• Provides customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.
• Make calls out to our customers who have borrowed equipment through Alick's and attempt to recollect equipment that is overdue or equipment that is due soon.

Schedule

• Schedule:8-hour shift
• Day shift Monday to Friday
• On Call Weekend Availability

Qualifications