Customer Service Representative / Front Desk

Goldfish Swim School - Chesapeake; Chesapeake (VA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Free food & snacks

Training & development

Employee discounts

Job summary

Goldfish Swim School Milford in Chesapeake, VA is hiring a part Customer Service / Front Desk Representative to be the friendly first contact for families. You’ll welcome guests, check in, answer phones, and support class scheduling.

You’ll need strong communication, comfort speaking with children and parents, basic tech skills, and a high-energy, dependable work ethic. Bilingual candidates are highly preferred.

Qualifications

• Comfortable speaking with children and parents.
• Strong communication, basic tech skills, and organization.
• High energy and dependable work ethic.
• Ability to pass background examinations prior to training.
• High School Diploma or equivalent preferred.

Responsibilities

• Deliver “WOW” customer service to members and guests.
• Support class scheduling, accounts, and billing questions.
• Help drive enrollments by sharing membership options.
• Keep the front area organized, including light cleaning.

Skills

Speak with children and parents

Strong communication

Basic tech skills

Organization

High energy

Dependable work ethic

Background check clearance

Education

High School Diploma or equivalent

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Flexible schedule


• Free food & snacks


• Training & development

What You’ll Do

Goldfish Swim School Milford is hiring a part Customer Service / Front Desk Representatives to be the friendly first point of contact for families in our Chesapeake location. This role exists to create a smooth, welcoming experience from check-in to follow-up.

Key responsibilities include:

• Deliver “WOW” customer service to members and guests


• Support class scheduling, accounts, and billing questions


• Help drive enrollments by sharing membership options


• Keep the front area organized, including light cleaning

Required qualifications/skills:

• Comfortable speaking with children and parents


• Strong communication, basic tech skills, and organization


• High energy, dependable work ethic


• Ability to pass background examinations prior to training


• High School Diploma or equivalent preferred

Pay is $14.00+/hr based on experience.

Bi-lingual highly preferred

Pay & Perks

• Competitive salary ($14.00+)


• Employee discounts

A Typical Shift

You’ll open the lobby, get the day’s class flow in front of you, and greet families as they arrive. Between waves of check-ins, you’ll answer phones and messages, update schedules, and help parents understand next steps. During busier moments, you’ll stay calm, keep lines moving, and coordinate with the deck team so transitions feel easy. As the shift winds down, you’ll reset the space so the next block starts clean, organized, and ready for more smiling swimmers.