Customer Service Representative Friday-Sunday

SoGood Plumbing, Heating, & Air; Virginia (MN); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, vision, dental insurance

Work life balance

Paid leave

401k plan

Paid training

Job summary

SoGood Plumbing, Heating, & Air in the Richmond area is seeking a customer-centered role for Friday–Sunday shifts (7am–6pm). You will convert incoming calls into booked service appointments, learn the script, and participate in ongoing training.

You will maintain our customer database and communicate with dispatch and management. This is a growth-focused opportunity with no on-call rotations for technicians.

Qualifications

• Proven customer-facing communication skills and the ability to handle calls professionally.
• Familiarity with updating customer information and using a script.

Responsibilities

• Promote customer satisfaction by converting incoming calls into booked service appointments.
• Learn and follow the call script to sound professional and authentic with customers.
• Participate in training to grow and develop as a pro.
• Maintain and update the customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Skills

Customer service

Communication

Phone skills

Job description

Friday, Saturday, Sunday Shift 7am-6pm

Who We Are

We keep on growing because we only hire the best, and our customers love us for it.We’vebeen at this a long time here in the Richmond area.You’veprobably seenour trucks and our ads. What youdon’tknow is whatit’slike to be a part of a team like this. How much you feel appreciated when youdon’tcut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand thatyou’rethe only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.Also,we are one of the few companies in the area that do not require on-call rotations for technicians. We understand that your time at home is just as important as everyone else's.

Why Choose SoGood Plumbing, Heating & Air

• Competitive pay - $25 an hour.
• Medical, Vision, and Dental Insurance with SoGood paying $250 monthly towards medical.
• Work Life Balance
• Up to a month of paid leave.
  
• 401k Plan.
• Paid training through Nexstar.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a prodessional.
• Maintain and update our custouemr database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Desired Skills and Experience

If you want to be part of something bigger than just a job – make this career move and find exactly whatyou’relooking for. You will work in a place where you will be appreciated by your team and your customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about SoGood by visiting sogoodplumbingandhvac.com.

Equal Opportunity Employer

There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.