Dispatcher for Plumbing and HVAC

Drain Right Services, Inc.; Gardena (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Vacation/sick time

401k match

Paid training

Job summary

Drain Right Services, Inc. seeks a proactive team member to evaluate customer calls and coordinate the assignment of the right technician to each job.

You will learn the business, prioritize urgent calls, and ensure a high-quality customer experience by relaying precise information to field technicians. You will record service calls, participate in ongoing training, and keep customers updated on progress throughout the day.

Responsibilities

• Evaluate customer calls and match the right technician to every job.
• Learn the business and prioritize urgent customer calls.
• Relay detailed and accurate information to technicians in the field to ensure quality customer experience.
• Record and report the service calls.
• Participate in training to grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.

Job description

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here LA and Orange County. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose Us

• Competitive pay
• Medical Insurance for you and your family – health, dental, vision
• Work life balance – Vacation/sick time
• 401k Plan with up to 4% match.
• PAID TRAINING

The Big Task

You will evaluate customer calls and match the right technician to every job.

Key Sub Tasks

Learn the business and learn how to prioritize the most urgent customer calls.

• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

Equal Opportunity Employer