Customer Service Representative

WesBanco Bank, Inc.; Fairlawn (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

WesBanco in Fairlawn, OH is seeking a full-time Customer Service Representative to work 100% in-office. You will handle daily financial transactions, maintain the cash drawer, and assist customers with product information and referrals.

The role requires strong customer service skills and compliance with banking policies. You will contribute to a team environment, support sales opportunities, and continue training on WesBanco products and security procedures while serving customers in a

Qualifications

• High school diploma or GED required.
• Cash handling and customer service experience preferred.
• Proficient in Microsoft Outlook 365 and general banking software.

Responsibilities

• Accept and accurately process all financial service transactions according to policy.
• Maintain cash drawer, balance cash and follow proper procedures.
• Answer calls and support customer needs to meet referral goals.
• Develop knowledge of WesBanco products and services to promote them to customers.

Skills

Customer service

Cash handling

Communication

Attention to detail

Microsoft Office

Education

High school diploma or GED

Tools

Banking software

Microsoft Outlook 365

Job description

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Fairlawn, OH.

Market

Akron

40

Requirements

High school diploma or GED required.

Cash handling and customer service experience preferred.

Job Description

Summary:

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.

Essential Functions:

Perform Customer Transactions

Operational and Security Proficiency

Identify referral opportunities

Essential Duties and Responsibilities:

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Accepts and accurately processes all financial service transactions.

Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.

Complies and operates within security and audit procedures.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Meets established individual referral goals as assigned.

Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.

Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Requirements:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Ability to write simple correspondence.

Sound mathematical and analytical skills preferred.

Must have excellent organizational skills and the ability to multi-task and to be flexible.

Ability to lift and carry up to 25 lbs.

Must be available to work all hours of operations.

Full-Time/Part-Time

Full-time

Area of Interest

Retail Services

All Locations

Fairlawn , Ohio , United States

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WesBanco is an Equal Opportunity, Affi­cative Action Employer - EOE/Disabled/Veteran
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