Customer Service Representative - Franklin County

Missouri Farm Bureau; Washington (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Missouri Farm Bureau is seeking a Customer Service Representative in Washington, MO to be the friendly first point of contact for members across phone, email, and in-office interactions. You will help with policy changes, payments, and general inquiries while maintaining accurate records.

This full-time, 37.5-hour-per-week role emphasizes teamwork with agents and staff, meeting deadlines, and promoting member programs.

Qualifications

• High school diploma or GED is required.
• Experience in customer service is preferred.
• Ability to answer questions by phone, email, and in-person.

Responsibilities

• Maintain office hours and provide professional customer service in person and by phone.
• Greet customers, determine needs, provide information, and refer inquiries as appropriate.
• Answer calls, take messages, and respond to customer questions promptly.
• Process incoming and outgoing mail and schedule appointments for agents.
• Maintain accurate client files, records, and office documentation.
• Receive, process, and balance daily financial transactions in accordance with procedures.
• Prepare and process insurance-related documents, correspondence, applications, endorsements, and reports.
• Gather and input information for insurance quotes and assist with policy servicing within non-licensed guidelines.
• Support agents, supervisors, and regional leadership with administrative and operational tasks.
• Promote Missouri Farm Bureau programs, services, and member benefits.
• Assist with membership drives, county board meetings, event planning, and volunteer activities.
• Attend required meetings and training sessions.
• Maintain a clean, organized office environment.
• Perform other duties as assigned.

Skills

Customer service

Phone communication

Education

High school diploma or GED

Job description

Missouri Farm Bureau is rooted in promoting agriculture and protecting our members, while improving quality of life for all Missourians. We offer a variety of career opportunities throughout Missouri. The job details you are interested in is displayed below. If you already have a profile, you will be directed to the Job Application wizard after signing in. If you do not have a profile, you must click Create Profile before applying for this job.

Customer Service Representative - Franklin County - Washington

Office Address:

1380 High St #8 Washington MO63090

Full-time: 37.5 hours per week

At Missouri Farm Bureau Insurance, we’re more than just an insurance company — we’re a trusted partner and a community advocate serving families and businesses across Missouri. As part of the state’s largest general farm organization, we blend decades of industry expertise with a mission-driven approach to protect what matters most to our members.

What You’ll Do

At Missouri Farm Bureau, our Customer Service Representative role serves as a reliable point of contact for members by answering questions, processing policy changes and payments, and providing clear, friendly support across phone, email, and in-office interactions. By building strong relationships with members, collaborating with agents and team members, and proactively identifying opportunities to improve service, this role helps deliver the trusted, personalized experience that Missouri Farm Bureau is known for.

Key Responsibilities:

• Maintain established office hours and provide professional, friendly customer service in person and by phone
• Greet customers, determine needs, provide information, and refer inquiries as appropriate
• Answer and route calls, take detailed messages, and respond to customer questions promptly
• Process incoming and outgoing mail and schedule appointments for agents
• Maintain accurate client files, records, and office documentation
• Receive, process, and balance daily financial transactions in accordance with procedures
• Prepare and process insurance-related documents, correspondence, applications, endorsements, and reports
• Gather and input information for insurance quotes and assist with policy servicing within non-licensed guidelines
• Support agents, supervisors, and regional leadership with administrative and operational tasks
• Promote Missouri Farm Bureau programs, services, and member benefits
• Assist with membership drives, county board meetings, event planning, and volunteer activities
• Attend required meetings and training sessions
• Maintain a clean, organized office environment
• Perform other duties as assigned

What You Bring

• High school diploma or general education degree (GED)
• Experience in customer service preferred.

Why Join Us

At Missouri Farm Bureau Insurance, you’ll be part of an organization where your contributions have lasting impact on individuals, families, and communities across Missouri. We invest in professional development, offer pathways for advancement, and support you with resources to thrive. This is more than a job — it’s a place where your work helps protect and grow what matters most.